Job Title: Kenya Field Manager
Our client is a non-profit
organization (NGO) operating in Kenya and Uganda that aims to help people
living in extreme poverty by making unconditional cash transfers to them via
mobile phone.
They are seeking to recruit a
dynamic, result oriented and highly motivated Field Manager to be based in
Kenya.
Overview: The Field Manager (“FM”) will play a central role in ensuring
that the NGO delivers a gold-standard product to donors and recipients.
The Field Manager will own
the overall enrollment process, including tracking performance of field teams;
achieving targets; building a culture of mentorship and professional
development; and identifying opportunities for risk mitigation and process
improvement.
The Field Manager will serve
as the key “eyes and ears” resource on the ground for the Field Director and
will be responsible for regularly synthesizing updates on operational
health.
The role will reward
exceptional personnel management, organizational skills, high-quality judgment
on operational challenges, and a strong commitment towards building a scalable
and better-leveraged field org.
Duties and Responsibilities:
Workflow management /
tracking
- Create
work-plans for field teams in collaboration with Associate Field Managers
- Review weekly
reports to track productivity and quality of service; own course
correction if metrics are slipping
- Formulate a
plan for targeted monitoring/engagement while in the field
Org development
- Reduce
dependence on senior management and create more leverage for Field
Director through capacity-building and delegation
- Identify gaps
in org chart and propose solutions to Field Director
- Run performance
reviews for direct reports and build their capacity to do the same for
Field Officers
Risk management and process
improvement
- Anticipate
areas of risk and create mitigation plans (e.g. coordination on complex
research partnership, political instability, slow-downs from pilots, etc.)
- Assist Field
Director with response to “crisis” events (e.g. refusals, government
shut-down, coordinated fraud, etc.)
- Serve as the
organization’s engine for continuous improvement of the enrollment process
and recipient experience by identifying key opportunities and executing on
various initiatives
Support for auxiliary
projects
- Assist Field /
Country Director with communicating and executing new projects / pilots /
technologies (e.g. messaging Segovia to field team, brainstorming options
for community-based targeting, rolling out mobile app questions, etc.)
- Assist Field /
Country Director with hosting journalists, donors, and other external
parties
Community engagement
- Meet with local
government officials to secure permission for GD to operate and keep them
informed about GD’s activities
- Liaise with
community leaders (e.g. church, business and local NGO leaders) to
problem-solve issues that arise in the field (e.g., refusals and false
rumors)
Team-building / morale
- Monitor team
dynamics and own follow-up on barometer activities
- Identify
opportunities for morale-building (e.g. retreats, team events, incentive
schemes, etc.)
Qualifications
- Must have at
least 2-3 years of management experience, preferably managing managers
- Must have
undergraduate degree. Post graduate degree is an added advantage
- Exceptional
leadership ability with demonstrated success in motivating and developing
junior staff
- Exceptional
ability to problem-solve complex operational challenges in the field
- Strong interest
in shaping the field organization, including through revamping of current
structures/processes
- Strong
attention to detail
- Excitement
about owning challenging management tasks, including mentoring and
motivating direct reports and the broader field team
- Demonstrated
ability to work in a highly independent and self-directed manner, while
effectively communicating upwardly about gaps and risks
- Strong
communication and relationship-building skills and the ability to
represent the organization effectively to external parties
- Strong
analytical and technical skills, including a high level of proficiency
with Microsoft Excel
- Sense of humor
and positive attitude
What Next?
Our client takes their
commitment to continuous improvement, quality and customer service very
seriously, so you will be expected to deploy high levels of professionalism, be
innovative and meet set targets and goals.
If you are the candidate we
are looking for, please apply on or before 15th December 2016.
Please send an email
application attaching your Curriculum Vitae/Resume only (no scanned certificates)
and clearly indicate your current and expected salary to placement.esquire@gmail.com