4G Capital (4th Generation
Capital) is Africa’s fastest fintech providing ethical credit services to those
who require it most. We provide rapidly accessible and affordable unsecured
loans with strict affordability criteria to prevent unmanageable
debt.
Our customers are mainly
small businesses and entrepreneurs who use our credit to grow their businesses
and provide for the unforeseen.
Our vision is to become the
number one retail finance firm in Africa by offering the best services in terms
of accessibility, affordability, value and customer experience.
We seek to recruit a Field Collections Agent
Responsibilities
We seek to recruit a Field Collections Agent
Responsibilities
- Ensure all work
queues are acted upon.
- Ensure all PTP
information to be captured accurately
- Contact
defaulting customers either by calling or visiting them with an aim of
negotiating a settlement of the arrears
- Ensure
allocated accounts are monitored on a daily basis and appropriate actions
taken to ensure that the collection portfolio remains within accepted
limits through the application of sound credit judgment within policy
guidelines.
- Investigate and
resolve any customer queries and complaints through verbal or written
correspondence in line with 4G policies.
- Achieve the
monthly collection targets.
- Identify and
escalate deceased or disabled customers to collections management for review
or collection termination.
- Perform field
visits and submit reports/action plans to recover debt.
- Work closely
with the branches on their bad debt portfolio
Other duties include:
- Conduct field
visit assessment before visiting the market areas.
- Manage relationships
with local authorities and Security Officers
- Plan and
organize field collection drives across all branches.
- Flag BFCs to be
forwarded to the EDC for action
Requirements
- 2 years’ work
experience in debt collection
- Experience in a
microfinance, bank or any financial institution
- A good level of
general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
Key Competencies
Customer Handling
- Sales and
Business Development
- Enforcement of
contract and repayment obligations
Administrative Support
- General support
to all tasks
- Communications
- Small Branch
Operations
- Information
Collection
Personal Attributes
- Integrity and
ability to work in consumer finance
- High Motivation
- Self
starter-functional problem solver
- Process discipline-
Ability to follow SOPs
careers@4g-capital.com