Our client is a five star
hotel with a designed to be haven from the hustle and bustle and an ideal place
for people from all over the world to come together.
Customers become part of a
circle of humanitarian values and social responsibility embracing the concept
of ‘hospitality with conscience’.
The Hotel is looking for a
qualified person to fill the following position.
Position: Executive Housekeeper
Job Location: Nairobi
Job Summary: Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Job Summary: Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Primarily responsible for the
cleanliness of guest rooms and public areas assigned to the housekeeping
department.
Accomplish assigned tasks
through proper training, motivation and supervision of all personnel assigned
to the housekeeping and laundry department.
Key Responsibilities
- Coordinate with
the Human Resources department regarding pre-screening of employees,
indicating staffing needs and qualifications desired of personnel
necessary to staffing the housekeeping and laundry departments. Coordinate
with the human resource manager on hiring of immediate subordinates.
- Develop plans,
actions and standard operating procedures for the operation and
administration of assigned departments. Establish and maintain
housekeeping and laundry scheduling procedures, taking into consideration
occupancy, time and use of facilities and related public speciality areas
and events
- Organize the
housekeeping department using the housekeeping team concept with each
housekeeper cleaning room sections
- Develop an
inspection program for all public areas and guest rooms to ensure that
proper maintenance and standards are achieved and sustained.
- Coordinate the
operation of the housekeeping and laundry departments in the hotel to
guarantee minimum disruption in the overall operation of the hotel.
- With assistance
from the General Manager, develop budgets for housekeeping, laundry and
recreation departments to ensure that each operates within established
costs while providing maximum service.
- Establish a
training program within assigned departments which will enable positions
of increased responsibility to be filled from within the department.
- Be constantly
alert for newer methods, techniques, equipment and materials that will
improve the overall operation of the departments and will provide more
efficient operation at reduced costs
- Stimulate
within all employees a friendly and cheerful attitude, giving proper
emphasis to courtesy in contacts with guests and other employees
- Administer time
card control over all assigned employees
- Maintain strict
inventory and purchase control over all controllable items
- Develop job
descriptions for all members of assigned staff
- Serve as
expeditor on special projects assigned by the General Manager
- Communicate
freely and effectively with assigned personnel, continuously passing onto
assistants and subordinates any information necessary to make them feel
included in the overall operation of the hotel
- Reassure, if
necessary the objectives toward which hotel employees are striving
- Conduct
employee performance appraisals on time, showing objectivity and
sincerity. Employees should be personally counselled toward improvement.
- Coordinate with
the Human Resource Manager concerning the termination of an employee
- Maintain
control of linen rooms, storerooms, new linen and cleaning supplies
ensuring adequate security and supply
- Be responsible
for the proper scheduling of the department, keeping in mind the forecast
of daily occupancy
- Develop a
personal plan to carry out responsibilities
- Work Emphasis
- Time allocation
for performance of position responsibilities
- Performs other
duties and projects as may be assigned
- Answers both
external and internal telephone calls in accordance to the hotel standards
- To participate
in any training/development schemes as required by management
- Report to the
work station on time
- Be completely
conversant with and adhere to Hotel Fire and evacuation procedures
- Be completely
conversant with Hotel health and safety policy and procedures
- Be completely
conversant with and participate in marketing Hotel facilities and
attractions
- Be completely
conversant with short and long term marketing promotions
- Be completely
conversant with and adhere to Hotel operational standards
- Be completely
conversant with the Hotel environmental policy
- To promote
efficiency, confidence, courtesy and high standard of skills at all times
- To portray a
pleasant personality and a positive attitude at all times
- To necessitate
and promote inter-departmental relationships
- Should not
perform duties under the influence of any drugs which have a negative
influence on performance
- To report any
equipment failures and pass any maintenance information to the supervisors
Self Management
- Comply with
hotel rules and regulations and provisions contained in te employment
handbook
- Comply with
company grooming and dress code standards
- Comply with
timekeeping and attendance policies
- Actively
participate in training and development programs and maximize
opportunities for self development
Customer Service
- Demonstrate
service attributes in accordance with industry expectations and company
standards to include:
- Being attentive
to guests
- Accurately and
promptly fulfilling guest requests
- Understand and
anticipate guest needs
- Ensure that
Guest complaints are solved promptly and appropriately
- Maintain a high
level of knowledge which will enhance the guest experience
Health Safety & Security
- Demonstrate an
understanding and awareness of all policies and procedures relating
to Health, Hygiene and Fire Life Safety
- Familiarise
yourself with emergency and evacuation procedures
- Ensure all
security incidents, accidents and near misses are always logged in a
timely manner and brought to the attention of your line manager as per
Fire Life &Safety (FLS) PROCEDURES
- Be completely
conversant with and adhere to the Hotel’s environmental policy
General
- Comply with the
company corporate code of conduct at all times
- Familiarise
yourself with the company vision and values which link to our model of
desires behaviours that we expect all employees to display
- Perform other
tasks at the level of the role as directed by your line manager in pursuit
of the achievement of business goals
- Desire and
ability to improve your knowledge and abilities through on-going training
- Ability to work
as part of a diverse team with colleagues from different viewpoints,
cultures and countries
- Be completely
conversant with and adhere to the departmental standards and procedures
Desired Competencies
- Ability to spot
and resolve problems efficiently
- Mastery in
delegating multiple tasks
- Communication
and leadership skills
- Ability to
manage personnel and meet Key performance indicators
- Guest oriented
and service minded
- Demonstrate
ability to motivate and manage a diverse team
Education:
- 3-5 years
professional experience in a similar position
- Degree in Hotel
Management or any other related field
- Professional
Training in Housekeeping is desired
How to Apply
Applications quoting the
position title with detailed CV, with contact details of 3 referees including
their email addresses (1 of which should be your immediate supervisor, 1 former
supervisor and 1 any other not relatives) should be submitted to:sheerlogictalentsourcing2@gmail.com
on or before 29th December 2016.
Only shortlisted candidates will be contacted.
NB: Please clearly indicate in the subject line as “EXECUTIVE HOUSE KEEPER”