Customer Service Assistant
Key Responsibilities
- Gather
customer’s information and determine the issue by evaluating and analyzing
the problem
- Offer
information using available resources
- Follow
standard processes and procedures
- Identify and
escalate priority issues per Client specifications
- Offer
alternative solutions where appropriate with the objective of retaining
customers’ and clients’ business
- Follow up and
make scheduled call backs to customers where necessary
- Stay current
with system information, changes and updates
Qualifications & Skills
Required
- A Diploma or
Degree in an IT Related Course, Business Administration, Sales or any
other arts based course.
- The ability to
think logically
- Excellent
listening and questioning skills, combined with the ability to interact
confidently with clients to establish what the problem is and explain the
solution
- The ability to
work well in a team
- Analytical and
Problem solving skills
- A strong
customer focus
- The ability to
prioritize your workload
- Good accurate
records keeping
- Attention to
detail
Personal Attributes
- Exemplary
Attendance and Punctuality
- Self confident
- Team player
- Willingness to
try and learn new things
- Pleasant/people
personality
How to Apply
If you are up to the
challenge, possess the necessary qualification and experience, please send your
CV only quoting the job title on the email subject to kenyajobs2016@gmail.com