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Customer Service Assistant Job in Kenya

Customer Service Assistant
Key Responsibilities
  • Gather customer’s information and determine the issue by evaluating and analyzing the problem
  • Offer information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
Qualifications & Skills Required
  • A Diploma or Degree in an IT Related Course, Business Administration, Sales or any other arts based course.
  • The ability to think logically
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Analytical and Problem solving skills
  • A strong customer focus
  • The ability to prioritize your workload
  • Good accurate records keeping
  • Attention to detail
Personal Attributes
  • Exemplary Attendance and Punctuality
  • Self confident
  • Team player
  • Willingness to try and learn new things
  • Pleasant/people personality
How to Apply
If you are up to the challenge, possess the necessary qualification and experience, please send your CV only quoting the job title on the email subject to

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