Job Title: Customer Care Officer
Reports To: Admin Manager
Main Purpose of the Job (Job Summary): A customer care officer is the primary point of contact between a business and its customers.
Main Purpose of the Job (Job Summary): A customer care officer is the primary point of contact between a business and its customers.
If customers want to place an
order, find information, get advice, return a purchase or make a complaint,
they will invariably talk to a customer service officer.
Main Responsibilities
Main Responsibilities
- Making sure
every customer who comes through the door leaves happy,
- Provides help
and advice whenever they can.
- Answering
queries and offering information,
- Involves a lot
of interaction with the general public (as well as with colleagues) .
- Keep up-to-date
with all the latest products and promotions so you can explain it to
customers who may be interested.
Job Requirements
- At least
Diploma holder in Customer Service/ business Admin/ business management or
related course.
- Customer
service experience
- Proficiency in
computer skills
- At least 2
years’ relevant working experience
- High degree of
integrity, a team player with effective communication skills
- Knowledge of
customer service principles
- Ability to
interact at all levels.
- Ability to
handle pressure.
- Confidence and
self-assurance.
- Excellent
planning and organizational skills.
If qualified send CV only
quoting the job title on the subject (CUSTOMER SERVICE OFFICER) to
jobscglltd@gmail.com stating the expected salary.