Job Title: City Manager - Kisumu
Duma works is recruiting a City Manager for one of our clients. The hiring company is an innovative transportation company.
Duma works is recruiting a City Manager for one of our clients. The hiring company is an innovative transportation company.
Location: Kisumu
Role Summary: This role is for the independent ambitious generalist. The City
Manager sits over Sales, Marketing, Operations, and Finance, with city wide
KPIs, Budget and P&L.
Duties and Responsibilities
General Customer Acquisition
Have full ownership of the
business development vertical in Kisumu. Close deals, manage a budget, lead
business marketing activities, scale strategy locally, and build/ lead a team.
- Own and lead
overarching customer acquisition strategy
- Manage deal
pipeline and source new potential business deals by contacting potential
partners; discovering and exploring opportunities
- Help develop
and improve products and services by researching industry competitors,
publications, and announcements
- Support
marketing activities for the company including golf tournaments, mall
promotions, networking drinks, door to door sales, business fairs, etc.
- Spearhead B2C
marketing strategies and coordinate actions to influence the market
- Manage
Partnership Proposals and maintain the timelines for the proposal drafting
process
- Communicate new
product developments to clients and prospective clients
Business Clients
Strategize and lead all
business client acquisition activities. Take full ownership and responsibility
of finding, negotiating, and closing business deals In Kisumu
- Develop
strategy for acquiring traditional business clients in Kisumu
- Lead all
Business Client acquisitions. Bring in the expansion team to negotiations
only on very unique cases
- Follow up on
all business leads which come into the company and set up meetings
- Oversee and
carry out all business client acquisition activities
- Plan and
prepare business presentations and proposals
Partner (Rider & Driver)
Recruitment
- Requires strong
interpersonal skills and a social personality. This person will be
responsible for managing the rider operations in the city as well as
acquisition, including field prospecting to meet and engage new
riders/drivers
- Sourcing,
recruiting, on-boarding and training of partners on to the platform.
- Work
side-by-side with the operations team to maintain an adequate number of
online riders/drivers in Mombasa
- Maintain
on-boarding pipeline and database of all riders/drivers and contracts
- Gathering key
rider documentation and requirements in line with the organization’s
signup policies
- Following up on
inquiries and referrals from riders/drivers
Operations and Dispatch
Management
- Responsible for
dispatch and monitoring of orders real time and resolving issues in a
timely manner to ensure optimal customer experience.
- Continual
training and support for existing riders on the company’s platform
- Monitoring
standards and customer service levels, ensuring partners represent the
brand well.
- Monitoring
partner metrics including daily and monthly targets set by management.
- Identifying key
partner issues and offering creative and effective solutions in a timely manner.
- Branch
management and expansion.
- Any other duty
that may be assigned by CEO or senior management
KPI reporting and line
management
- Responsible for
monthly reporting, setting and meeting Profit & Loss targets and
qualitative objectives, as well as ad-hoc requests to Nairobi HQ.
- Performance
evaluation and management of Kisumu Business Development and Operations
colleagues
- Daily
monitoring and recording of targets set by management.
- Investor
reporting on all Kisumu initiatives, metrics, and costs
- Management of
city team: Operations, Sales, Marketing
Minimum Requirements
- Bachelor Degree
in Business, Sales, or Economics. Masters or MBA strongly preferred
- Advance
knowledge in Google Suite and preparing presentations
- Financial
modeling
- Demonstrated
success in negotiating, cultivating and growing partnerships across all
levels and sectors, problem solving and issue resolution.
- 7+ year’s
management experience in Logistics, e-commerce, entrepreneurial or related
industry.
- Cross-functional
team management and successful KPI performance viewed favorably.
- Outstanding
communication skills, oral and written, technical and non-
- Excellent team
player with strong leadership capability.
- Clear knowledge
of Kisumu and its environment
- Must be
comfortable in fast-paced, deadline-driven environment
Apply
Cover Letter describing your
interest and detailed CV are to be sent by email to apply@dumaworks.com marking
the subject as “2561”, Your Full name & Phone number e.g. 2561 Barack
Obama, +2547xxxxxxxx.
If you don’t follow these
instructions, your application will not go through.
Deadline for receiving
applications: 13th December 2016
N.B.* You will receive a
confirmation email and an alert to take a basic screening test over SMS or
online. The email with the test may not arrive immediately. Please be patient.
The email/SMS test will typically be 5-8 questions to help us understand your
background. Regular SMS rates apply to the test. If you have any issues with
the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to
forward your application to the employer.