4G
Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical
credit services to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt.
Our
customers are our partners. We operate in their markets through 6-man
micro branches to provide tailored relationship-based services.
Our
vision is to become the number one retail finance firm in Africa by offering
the best services in terms of accessibility, affordability, value and customer
experience.
We seek to recruit Sales and Collections Interns to serve in our units
Responsibilities
·
Work in pairs with Loans Officers and
Collections Officers
·
Support and maintain an excellent
work environment to achieve demanding targets
·
Deliver first rate customer service
·
Build excellent relationships with
customer-partners and opinion leaders in catchment area
·
Assist in accurate and timely
reporting of Management Information and market feedback to report on customer
preferences, trends and market opportunities
·
Assist in contacting debtors to
receive payment
·
Assist in following up on defaulters
to recover payments
·
Carry out customer education and
maintain relationships
·
Assist in maintaining exhaustive and
accurate Debt Management Forms
·
Assist in renegotiating payment
schedules or obtaining funds from relatives via responsible relative or other
means
·
Assist in spoof calling
·
Forward defaulter files to HQ collectors
on appropriate date
·
Assist in Issuing demand letters to
defaulting customers
Requirements
·
A good level of general education-
Diploma or degree
·
Computer literacy
·
Education background in
sales/Marketing
·
Experience in a related field will be
an added advantage
·
Experience in a financial institution
and dealing with customers at the bottom of the pyramid will also be an added
advantage
Key
Competencies
Customer
Handling
·
Sales and Business Development
·
Enforcement of contract and repayment
obligations
Administrative
Support
·
General support to all tasks
·
Communications
·
Small Branch Operations
·
Information Collection
Personal
Attributes
·
Integrity and ability to work in
consumer finance
·
High Motivation
·
Self starter-functional problem
solver
·
Process discipline- Ability to follow
SOPs
If
you are interested and meet the above requirements and competencies, kindly
send your cv and cover letter detailing your suitability for the position
applied for to careers@4g-capital.com