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Hotel Jobs in Kenya - Royal Nairobi Golf Club, Kenya

Royal Nairobi Golf Club is a premier private members club that provides world class sporting and recreational facilities that are second to none in our region. 

RNGC is located in very close proximity to vibrant Nairobi city along Muchai drive off Ngong Road. 

RNGC has excellent career opportunities for individuals who possess a passion for excellence, strong work ethic, are results oriented and are committed to continual improvement.

The ideal candidates are to be team players with the ability to effectively influence support from and add value to a wide range of professionals.  

Banqueting Co-ordinator
The ideal candidate will be responsible for maintaining key attention on selling to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and planning in order to meet the event wishes and expectations of event planners. 

To exceed guest needs in planning and executing each event while ensuring the best return value for the club. 

The suitable candidate will be required to have a University/College degree in a related discipline and previous experience in a similar role. 
Particular Responsibilities Include:
  • To ensure that all banquet functions are conducted in a pre-planned manner.
  • Inspect table set-ups, check for cleanliness, neatness and rectify deficiencies with respective personnel.
  • Review sales contracts as well as other important information, i.e. room block, cut-off date, food & beverage minimums, special concessions and attrition clauses and validate with client.
  • Monitor and enforce program deadline dates and work with clients to release meeting space needed to maximize the club revenues.
  • Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
  • Book, produce and distribute catering contracts, making sure they are signed on time
  • Participate in Pre/Post-Event meetings and review bill with client.
  • Maintain up-to-date information on program and food and beverage events.
  • Effectively supervise the activities of all Banquet food servers and bartenders in the function rooms during assigned shift by ensuring all duties are performed according to established policies and procedures.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
  • Adjust schedules throughout the week to meet the business demands.
  • Perform any other duty as maybe assigned from time to time.
Qualifications, Skills and Experience:
  • University/College degree in a related discipline preferred.
  • Previous experience in a similar role
  • Excellent communication and organization skills
  • Strong interpersonal and problem solving abilities
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guests needs, remaining calm and courteous at all times
The ideal candidate shall be responsible of managing the operations of the Housekeeping department in a manner that ensures consistent customer satisfaction and efficient services

Particular Responsibilities Include:
  • Develop and implement SOPs for the housekeeping section aimed at ensuring consistent and quality service.
  • Prepare work assignment for housekeeping, ensuring adequate supply of labour and inspect completed work for compliance with standard operating procedures
  • Supervise outsourced cleaning service provider.
  • Ensure adequate supply of linen, cleaning material and supplies at all times.
  • Ensure all offices and public areas are cleaned daily.
  • Recommend areas which need attention with respect to room d├ęcor, paint works etc.
  • Undertake regular stock takes and ensure adequate availability of housekeeping inventory.
  • Order replacement of faded linen/ non-functional equipment and appliances.
  • Ensure housekeeping staff are adequately trained in customer service to enable them to anticipate client needs and facilitate appropriate level of interaction with members.
  • Continuously review work procedures and operational problems in order to determine ways to improve on work performance, service delivery and hygiene aspects.
  • Prepare periodic management reports as required for efficiency and performance monitoring.
  • Perform any other duty as maybe assigned from time to time.
Qualifications, Skills and Experience:
  • A relevant course in Housekeeping.
  • A minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility.
  • Have advanced knowledge of rooms management systems, housekeeping process and procedures.
  • Have the ability to maintain a budget.
  • Proven excellence in customer service and ability in making sound decisions.
  • Excellent oral and written communication, editing and documentation skills.
  • High level of integrity, honesty and maturity.
  • Pleasant personality with excellent people skills
The ideal candidate shall be responsible for painting, carpentry and plumbing on full time basis among other things.
Particular Responsibilities Include:
  • Fix doors in the organization and change the locks if they are bad.
  • Carry out carpentry works by fixing furniture.
  • Repair electrical gadgets.
  • Repair plumbing appliances.
  • Carry out flooring works.
  • Troubleshoot general problems.
  • Repair and replace general hardware.
  • Remove stains and paint building when necessary.
  • Attend to members of staff promptly when called upon.
Qualifications, Skills and Experience:
  • Technical training in plumbing, carpentry, paint works and masonry.
  • 2 years of experience in handling mentioned works in a busy environment.
  • Ability to solve problems.
  • Ability to work under pressure.
  • Good time management.
  • Good knowledge of electrical works.
  • Good knowledge of carpentry.
  • Have a positive attitude to work.
  • Ability to prioritize tasks.
  • Ability to follow instructions.
How to Apply

If your background, experience and competence match the above specifications, please send us your application quoting your expected remuneration. 

Include testimonials and full contact details of 3 referees to: 

To be received not later than 9th November 2016. 

Only shortlisted candidates will be contacted. 

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