Role: General Manager
Full
Time Employee
Our
Client who runs a commercial co working office facility is looking for a full
time General Manager to plan, organize, lead and control the daily operations
of the co-working space.
You
will be backed by the co management team, but the primary mission is to create
and enhance a successful co-working space and a place for like-minded people to
network, learn, and collaborate belongs to you.
This
is a varied role, from running all efforts of business development and
partnerships to implementing, testing, and providing feedback on company
strategy.
It
is the most diverse role within our organization, and requires a candidate with
equally diverse interest, experience, and skills.
Responsibilities:
Member
Experience
Our
members’ experience is our highest priority. As such, personalized hospitality
and anticipatory service are required to make sure we are always attentive to
the needs, expectations, and aspirations of our members.
You
will be asked to:
·
Be exceptionally capable at rapid
problem-solving and nurturing relationships with members
·
Be prepared to connect members to
other members, small businesses to local resources, and follow-up with care and
understanding without ever dropping the ball
·
Grow our partnership with external
facing ecosystem players to ensure a broader community is growing with the
right pieces of the puzzle
Operations
and Space Management
Space
management requires operational excellence and impulsive responsiveness.
As
the main point of contact for our members, partners, property managers, and
vendors, you should have the competence, leadership skills, and independence to
run an operating business on your own.
Your
attention to detail will be highly tested and commended.
You
will sweat the small stuff and make sure the operations of the space are always
running beyond member expectations.
Beyond
this you will:
·
Demonstrate the ability to deliver
prompt and thoughtful responses and solutions to member problems verbally as
well as on paper
·
Help to shape the development of
products and services
·
Prepare, share, and present key
deliverables and performance reports to leadership team
·
Provide oversight of space,
amenities, and member services infrastructure
·
Explore new ways to better measure
and manage impact goals and metrics
·
Develop and facilitate a system to
manage all desk renters pitching in to collaborate on making the space great –
allocating tasks, managing communications, making sure everyone is doing their
share.
Brand
Ambassador
As
a core member of the company and spokesperson for the brand, you will be a
brand ambassador. You will be asked to:
·
Have an appreciation for space design
and culture and how these interact
·
Understand our differentiator in the
marketplace and our value proposition
·
Design, implement, and lead marketing
and media campaigns
·
Understand that our brand is about
trust, quality, and forward-thinking
Stakeholders
Engagement
As
General Manager, you are the primary steward to our local community of members.
You
will need to have a contagious positive passion for the community and an
entrepreneurial inclination to improve our business to benefit our
stakeholders.
·
Strengthen the bonds between our
community of stakeholders and significantly grow our partnerships
·
Regularly interact with company
founders and executives
·
Be inclusive, collaborative,
engaging, confident, poised, and ambitious
·
Engage a diverse set of stakeholders
ranging from technology companies, creative agencies, coffee operators,
furniture makers, designers, media outlets, community organizations, local
incubators, and local community members
·
Be sales-driven with an innate
ability to recognize and match an individual or company’s needs to the
company’s solutions
·
Help drive growth by interpreting
financial sales data to make recommendations that impact the business,
structuring growth-related operational strategies, and helping us win new
business opportunities
About
You
This
position involves managing a service-based, hospitality-oriented business where
member-experience is the top priority.
The
GM will be involved in sales and marketing, design, networking, event planning
as well as all operational aspects of managing a commercial office facility.
You
are a businessperson with design flair and an obsessive need to organize and
improve.
You
are energized by human contact and conversation, and have a religious fervor to
promote community and tribe.
·
You will be a highly self-managed
person, and excited to work in a collaborative environment.
·
You will have good organizational
skills and be able to see what needs to get done and make it happen without the
need for daily guidance.
·
You will also have excellent
communication skills, to interface with desk renters, the existing network, the
Space founders, and externally on social media.
·
You know how to strike a balance
between engaging the community to foster a sense of ownership, and getting on
with getting things done.
·
Ability to work with senior decision
makers at large organizations as well as taking care of the ‘day to day’
minutia of managing a large co-working space
·
You are a great at partnership
development with some sales experience
·
A natural conversational style,
intellectual versatility, modesty, and guts.
·
GMs must be entrepreneurial and
self-propelled by restless curiosity, but respectful of their surrounding and
calculated in their efforts to understand an industry still defining itself.
Minimum
Requirements:
·
Undergraduate degree
·
2-3+ years experience in a diverse
and intense operations centered role
·
In depth knowledge of the social
enterprise, SME and innovation ecosystem
·
Experience with partnership
development and business development
·
Event planning experience a huge plus
If
you feel you are the right person for this position, send an application to
jobs@jobsikaz.com indicating your current salary.
Due to the large number of
applications we get and time constraints, we shall only contact shortlisted
candidates.
