Duma Works is recruiting Executive Drivers for
one of our clients; a reputable transport company in Nairobi.
General Description: The
holder of the position of Executive Driver shall be expected to work under the
general supervision and guidance of the immediate supervisor.
The job shall entail
performing a number of complex and varied types of jobs related to the assigned
department or function.
The job holder shall often be
required to deal with very sensitive information and is expected to have an independent
judgement, maturity and sense of duty to the assigned department and belonging
to the organisation as a whole.
Job Summary: The job holder shall be responsible for timely and efficient
transport services to clients maintaining high levels of professionalism,
integrity and respect with clients, road users, colleagues and the society in
general to create a positive image of the company.
Principal Accountabilities /
Key Result Areas
Organizational Excellence: Strategy, Planning and Execution
Organizational Excellence: Strategy, Planning and Execution
- Should be well
groomed in the company full uniform and always report to work on time.
- Should always
carry out a basic check of the vehicle (engine oil, coolant, lights,
brakes, any dents or scratches) and fill in the vehicle checklist
accordingly and should report anything unusual noted with the vehicle.
- Should execute
transfers as directed by the operations officer.
- Should
communicate relevant details for every transfer carried out i.e. name of
client, company name, contacts (telephone number or email) destination if
not booked through the office, mileage/time while leaving base and at drop
off point, waiting time.
- Ensure timely
and effective communication of any changes made apart from what is
allocated by operations officer.
- Ensure the
vehicle is parked in safe places.
- Ensure vehicle
has enough fuel for the shift, is clean both inside and outside, and is
well maintained and serviced as per the required mileage.
- Maintaining
records of every vehicle movements and updating the operations officer
whenever there is a movement from one point to another.
- Ensuring
security and safety of the vehicles on and off the road
- Making sure
licenses are valid for the vehicles they are using and communicate if
about to expire.
- Reporting any
incidents or accidents to the operations officer as soon as they happen
and ensuring to fill in the accident report form immediately after an
accident happens
Performance Indicators
- Well groomed,
presentable and reporting on time.
- Checks vehicle
and fills in the checklist correctly all the time.
- Effective
communication of every transfer or any change to the operations offer.
- Ensure company
vehicles are safe and properly driven.
- Issuing of
receipts to customers and proper records i.e transfer service invoice,
vehicle movement summary report,
- Timely and
proper hand over to the operations officer.
Financial Excellence:
Budget, Revenue and Costs
Budget, Revenue and Costs
- Ensure proper
pricing is given to cash customers and correct rate applied for credit
clients to ensure we are fair to the customer and the company does not
operate at a loss.
- Ensure the
proper use and accounting of the operations motor vehicle float.
- Proper analysis
of cash and credit transfers for hand over to the operations officer.
- Avoid accidents
and scratches on vehicle allocated to minimise on operational costs.
- Network with
customers and get referrals for business to increase the sales revenue.
Performance Indicators
- Proper pricing
applied for all transfers.
- Proper use,
control and management of the operations motor vehicle float.
- No scratches or
accidents reported.
- Number of cash
transfers done or business referrals given for corporate clients.
Customer Excellence:
Internal/External Customer Service and Relationship Management
- Ensure timely
pickup and drop off of clients as allocated by the operations officer.
- Drive clients
safely to their destination and ensure strict adherence to the driving
rules as required by the law.
- Should inform
and agree with the client on the amount to be paid before embarking on any
trip and communicate the same to the operations officer on duty including
any extra charges e.g. for extra luggage.
- Should inform
and agree with client when changing routes apart from the recommended.
- Should always
give a receipt for exact amount of money received to the clients or raise
a service credit voucher and have it signed immediately after giving
service to a client.
- Give feedback
forms to clients and ensure to bring them to the office for analysis.
- Ensure there
are no complains of our service by customers.
- Ensure to get
customer details such as telephone numbers or email for review of our
services from customers, creating a database and for security purposes.
Performance Indicators
- Minimal or no
complaints from customers on our services
- Number of
Feedback forms being brought for analysis.
- Customer
details for follow-up and creating a database
People Excellence: Learning
and Growth
- Continually
develop own skills and maintain an up to date knowledge of systems and
work processes necessary to carry out the role. Read operations manual,
human resource manual once every quarter.
- Live the
company’s brand values
Performance Indicators
- Timeliness in
performance management and reporting.
- Update on
Personal Development Plans.
Process Excellence:
Operational Efficiency and Risk Management
- Ensure timely
and strict adherence to operational processes, guidelines and procedures
by self and the team.
- Continuously
improves processes, procedures and methods required to effectively perform
job at own position.
- Provides input
regarding improvements in processes, procedures and methods within the
team/function and the organization as a whole.
- Ensure the safe
and secure keeping of all sensitive records and important information.
Performance Indicators
- Compliance with
company processes and procedures.
- Up to date operational
processes and procedures.
- Timeliness and
accuracy of documents, reports and data provided.
- Maintenance of
confidentiality as required.
- Effective
processes, procedures and methods within the function and organization.
Framework, Boundaries and
Decision Making Authority
The position is important to ensure the smooth running of the company’s Operations and to ensure that the Management is always well informed and advised of all operational issues.
The position is important to ensure the smooth running of the company’s Operations and to ensure that the Management is always well informed and advised of all operational issues.
The position holder builds
and maintains relationships with key stakeholders within the organization. The
job holder is firm and confident yet pleasant and friendly in making
decisions.
The job requires
confidentiality in handling matters, and effectiveness in monitoring, following
up and organization.
Qualifications and Training
- Minimum grade C
in K.C.S.E education level or equivalent.
- Minimum of a
higher diploma in a business administration and management discipline.
- Should have a
valid driving license.
- Should be a
holder of a Public Service Vehicle (P.S.V.) license
- Less than one
year certificate of good conduct.
Skills and Attributes
- Excellent
communication skills, both oral and written.
- Must have
excellent customer service and relationship skills.
- Must be a good
team player and excellent interpersonal skills
- Must be highly
self-motivated, self-driven and goal oriented.
- Proven
planning, co-ordination and time management skills.
- Ability to
handle multiple tasks simultaneously and set priorities.
- Must be well
groomed and outgoing.
Apply
If you are interested in this exciting opportunity, please send your CV to apply@dumaworks.com.
If you are interested in this exciting opportunity, please send your CV to apply@dumaworks.com.
As the subject line of your
email, write “2030” and please make sure to include your Your Full name &
Phone number e.g. 2030, Barack Obama, 07xxxxxxxxx. in the message body.
If you don’t follow these
instructions, your application will not go through.
Deadline for receiving applications: 15th November 2016
* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
Deadline for receiving applications: 15th November 2016
* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.