Kakamega County Water and Sanitation
Company Ltd is a county corporation mandated to provide Water and Sanitation
Services within the County of Kakamega.
The Company invites applications from
suitably qualified persons to fill the following vacant position:
Customer Services and Public
Relations Manager
Job Scale 3
Main job Tasks and
Responsibilities
o Develop, jointly with the Commercial and Finance Manager,
approved customer service charter, strategies and operating plans that reflect
the long-term corporate goals and priorities of the company.
o Create a communication system that transcends between the
company and customers to evolve a conducive working atmosphere;
o Ensure the fostering of good working relationships with
customers by providing good service in a timely manner;
o Train personnel on public relations;
o Undertake public awareness campaigns on various customer service
and public relations.
o Identify and create a rapport with relevant pressure groups
o Build good publicity through participation in community
initiatives and feature articles in the media;
o Keep an up to date register of customer details
o Develop and implement company policies on customer service and
public relations
Education, Professional
Qualifications and Work Experience
o B.Com (Marketing) or B.A International Relations and Diplomacy,
B.A in Social Sciences (Sociology, Economics, Criminology, Political Science,
Development studies etc) or Degree in Water /Waste Water Technology or
equivalent
o Postgraduate Diploma in Public Relations or journalism or
equivalent from a recognized institution;
o At least five (5) years relevant experience ,3 of which at a
management level
o Relevant Computer Software Packages;
o Report writing skills;
o Management and supervisory skills;
o Customer handling/care skills;
o Knowledge of Water Sector Reforms
How
to Apply
All applicants should submit
their applications together with copies of their detailed Curriculum Vitae,
Academic and Professional certificates, Testimonials, National Identity card or
Passport, and any other supporting documents. The positions applied for should
be indicated on top of the envelope. Applications
should be submitted to: The
Secretariat Board of
DirectorsKakamega County Water and Sanitation Company P.O. Box 1189-50100 Kakamega Email: kacwasco@gmail.com Hand delivered applications can be
submitted at the company headquarters, Kakamega Water and Sanitation Company,
Kefinco House, off Kakamega Kisumu road, behind Barclays bank Vacancies Brief: Kakamega County Water and Sanitation Company Ltd is
a county corporation mandated to provide Water and Sanitation Services within
the County of Kakamega. As part
of our continued growth and team strengthening, we are looking for
self-motivated, qualified, competent, seasoned and talented professionals
capable of operating in a fast paced and demanding environment. Our goal is to ensure that the corporation has a
robust core management team that will spearhead the achievement of the
corporation’s short-term and long-term objectives and does not diverge from its
strategic goals. The Company invites applications from suitably qualified
persons to fill under listed positions: All applicants are required
to fulfill the requirements of Chapter 6 of the Constitution of Kenya 2010,
have a national identity card and a certificate of good conduct. All successful candidates to
the interview will be required to carry their original certificates and
testimonials. The
Current employees are encouraged to apply.Chairman Board of
Directors Kakamega County Water and Sanitation Company