Kakamega County Water and Sanitation Company Ltd is a county corporation mandated to provide Water and Sanitation Services within the County of Kakamega.
The Company invites applications from suitably qualified persons to fill the following vacant position:
o Develop, jointly with the Commercial and Finance Manager, approved customer service charter, strategies and operating plans that reflect the long-term corporate goals and priorities of the company.
o Create a communication system that transcends between the company and customers to evolve a conducive working atmosphere;
o Ensure the fostering of good working relationships with customers by providing good service in a timely manner;
o Train personnel on public relations;
o Undertake public awareness campaigns on various customer service and public relations.
o Identify and create a rapport with relevant pressure groups
o Build good publicity through participation in community initiatives and feature articles in the media;
o Keep an up to date register of customer details
o Develop and implement company policies on customer service and public relations
o B.Com (Marketing) or B.A International Relations and Diplomacy, B.A in Social Sciences (Sociology, Economics, Criminology, Political Science, Development studies etc) or Degree in Water /Waste Water Technology or equivalent
o Postgraduate Diploma in Public Relations or journalism or equivalent from a recognized institution;
o At least five (5) years relevant experience ,3 of which at a management level
o Relevant Computer Software Packages;
o Report writing skills;
o Management and supervisory skills;
o Customer handling/care skills;
o Knowledge of Water Sector Reforms