Customer Services & Public Relations
Manager
Kakamega County Water and Sanitation
Company Ltd is a county corporation mandated to provide Water and Sanitation
Services within the County of Kakamega. As part of our continued growth and
team strengthening, we are looking for self-motivated, qualified, competent,
seasoned and talented. This will be an officer working under the Commercial and
Finance Manager.
Responsibilities for the Customer Services
& Public Relations Manager Job
·
Develop, jointly with the Commercial
and Finance Manager, approved customer service charter, strategies and
operating plans that reflect the long-term corporate goals and priorities of
the company.
·
Create a communication system that
transcends between the company and customers to evolve a conducive working
atmosphere;
·
Ensure the fostering of good working
relationships with customers by providing good service in a timely manner;
·
Train personnel on public relations;
·
Undertake public awareness campaigns
on various customer service and public relations.
·
Identify and create a rapport with
relevant pressure groups
·
Build good publicity through
participation in community initiatives and feature articles in the media;
·
Keep an up to date register of
customer details
·
Develop and implement company
policies on customer service and public relations
Customer Services & Public
Relations Manager Job Qualifications
·
B.Com (Marketing) or B.A
International Relations and Diplomacy, B.A in Social Sciences (Sociology,
Economics, Criminology, Political Science, Development studies etc) or Degree
in Water /Waste Water Technology or equivalent
·
Postgraduate Diploma in Public
Relations or journalism or equivalent from a recognized institution;
·
At least five (5) years relevant
experience, 3 of which at a management level
·
Relevant Computer Software Packages;
·
Report writing skills;
·
Management and supervisory skills;
·
Customer handling/care skills;
·
Knowledge of Water Sector Reforms
How to Apply
All applicants should submit their applications together with copies of their detailed Curriculum Vitae, Academic and Professional certificates, Testimonials, National Identity card or Passport, and any other supporting documents. The positions applied for should be indicated on top of the envelope. Applications should be submitted to:
All applicants should submit their applications together with copies of their detailed Curriculum Vitae, Academic and Professional certificates, Testimonials, National Identity card or Passport, and any other supporting documents. The positions applied for should be indicated on top of the envelope. Applications should be submitted to:
THE SECRETARIAT
BOARD OF DIRECTORS
KAKAMEGA COUNTY WATER AND SANITATION COMPANY
P.O. BOX 1189-50100
KAKAMEGA
Hand delivered applications can be
submitted at the company headquarters, Kakamega Water and Sanitation Company,
Kefinco House, off Kakamega Kisumu road, behind Barclays bankBOARD OF DIRECTORS
KAKAMEGA COUNTY WATER AND SANITATION COMPANY
P.O. BOX 1189-50100
KAKAMEGA
