CUSTOMER SERVICE OFFICER (fresh graduate no experience)
Position
holder to provide a high standard of customer service to customers when
contacted via mail, ticket, chat or all the other channels available
Key Responsibilities and Accountabilities:
o
Respond to telephone calls from
customers as per the established Customer care standards criteria
o
Answer customer questions and provide
accurate information for all inquiries
o
Resolve customer problems efficiently
and professionally by applying knowledge and best practice experience
o
Providing help and advice to
customers using the company’s products or services
o
Communicating courteously with
customers by telephone, email, letter and face to face
o
Keeping accurate records of
discussions or correspondence with customers;
o
Ensuring customer satisfaction by
responding to customers in a timely manner and within the departments SLA
o
Upselling and cross-selling to
clients.
o
Assist the CS Lead update and
maintain customer records efficiently and organize the customer database for
future reference.
o
Complying with the standard operating
procedure and policies set to enable accountability.
o
Complete and dispatch daily, weekly,
monthly reports as per the SOP.
o
Participate in the organization of
events at the organization
o
Assist with administration
activities.
o
Any other relevant duties as may be
assigned by the management
Knowledge, Skills and Attributes Required
o
Relevant Business Degree from a
recognized institution.
o
Excellent computer skills, proficient
in Excel, Word, Outlook etc.
o
Strong reporting and communication
skills
o
Able to prioritise tasks and respond
to customer queries in a timely manner
o
Proven skills in a customer facing
environment
o
Creative problem solver
o
Fast learning agility in regards to
new systems and processes
o
A team player with exceptional people
handling and problem solving skills.
o
Ability to work independently in a
fast-paced, constantly changing environment.
o
Extremely self-motivated, confident,
creative, disciplined with attention to detail.
o
Ability to plan in advance,
prioritizing time management and utilization of resources.
o
Focus on ensuring clients are looked
after as a key priority regardless of the time
Key Relationships
1. Management Team
2. HODs
3. Employees
4. External customers
How to Apply
Apply by
attaching and sending your current CV indicating on the subject line the job
title as advertised to quality2015jobs@gmail.com. Kindly mention where you saw the job
advert. Applications to be received latest by 5th
December 2016. Only
qualified candidates will be acknowledged