Customer
Service Officer (fresh graduate no experience)
Position
holder to provide a high standard of customer service to customers when
contacted via mail, ticket, chat or all the other channels available
Key
Responsibilities and Accountabilities:
·
Respond to telephone calls from
customers as per the established Customer care standards criteria
·
Answer customer questions and provide
accurate information for all inquiries
·
Resolve customer problems efficiently
and professionally by applying knowledge and best practice experience
·
Providing help and advice to
customers using the company’s products or services
·
Communicating courteously with
customers by telephone, email, letter and face to face
·
Keeping accurate records of
discussions or correspondence with customers;
·
Ensuring customer satisfaction by
responding to customers in a timely manner and within the departments SLA
·
Upselling and cross-selling to
clients.
·
Assist the CS Lead update and
maintain customer records efficiently and organize the customer database for
future reference.
·
Complying with the standard operating
procedure and policies set to enable accountability.
·
Complete and dispatch daily, weekly,
monthly reports as per the SOP.
·
Participate in the organization of
events at the organization
·
Assist with administration
activities.
·
Any other relevant duties as may be
assigned by the management
Knowledge,
Skills and Attributes Required
·
Relevant Business Degree from a
recognized institution.
·
Excellent computer skills, proficient
in Excel, Word, Outlook etc.
·
Strong reporting and communication
skills
·
Able to prioritise tasks and respond
to customer queries in a timely manner
·
Proven skills in a customer facing
environment
·
Creative problem solver
·
Fast learning agility in regards to
new systems and processes
·
A team player with exceptional people
handling and problem solving skills.
·
Ability to work independently in a
fast-paced, constantly changing environment.
·
Extremely self-motivated, confident,
creative, disciplined with attention to detail.
·
Ability to plan in advance,
prioritizing time management and utilization of resources.
·
Focus on ensuring clients are looked
after as a key priority regardless of the time
Key
Relationships
·
Management Team
·
HODs
·
Employees
·
External customers
Applications
Apply
by attaching and sending your current CV indicating on the subject line the job
title as advertised to jobsfresh254@gmail.com.
Kindly
mention where you saw the job advert.
Applications
to be received latest by 2nd December 2016.
Only
qualified candidates will be acknowledged
