Job Title: Sales Agents Administrative
Officer
Reports to: Sales & Agency Network Manager
Location: Distribution Centre
Kisumu Office (80%) and Field (20%)
Purpose: Reporting to the Sales
& Agency Network Manager, the role holder will oversee BBOXX’s sales agent
network administration for Kenya liaising with the respective sales team (RAMS,
RS) for attainment of the set targets.
Area of Coverage: Based at the respective
Head Office, the Sales & Agency Network Admin Officer - will be in charge
of all sales agent administration roles in the country.
Overall Responsibilities
- To work with
the country sales teams to assist in the implementation of the Sales and
Agency Network Strategy for each respective country.
- To work with
the country sales team and HRs to ensure that all agents have completed
the correct recruitment forms and have met internal recruitment criteria
and Liaise with BBOXX academy to ensure all agents are trained on time
according to the curriculum. Ensure shops have a database of potential
agents who have already been tested and trained.
- To work with
the country sales team and HR to Maintain agent contracts and ensuring
up-to-date information in the agent portals and devices are well set-up
and functional.
- Liaise with
Marketing and Retail Area Managers (RAMs) and Retail Supervisors (RS) to
dispatch all required agent tools and merchandising material required and
ensure all agents are branded according to the BBOXX’s Branding Standards.
- Liaise with the
RAMs and RS to obtain the complete itineraries for the agents, and market
storming/weekly meetings, quarterly agent forums. Participate in the
quarterly agent forums and agent trainings. Analyse adherence to itinerary
and territories by agents and shops and consolidate and follow-up on all
unresolved sales agent issues.
- Assist with
administrative duties related to Sales & Agent Network by supporting
all projects in the departmental from the head office including
partnerships with the Telecoms, Banks and other partners.
- Monitor report
and manage all risks associated with agents in the territory and ensure
that agents do not pose any significant risk to BBOXX by analysing all
agent irregularities and implementation of stipulated penalties according
to internal procedure.
- Develop and
share agent bulletins periodically to communicate important information
required and also work on the stories for the sales agent newsletter to
tell stories of our sales agents.
- Work with the
respective RAMS and RS to ensure activation rates of not less than 75% for
all agents per shop/region/country. Ensure each shop maintains the
required number of active agents on a monthly basis and recruitment is
timely done by the RS.
- Ensure that
Inactive and below par agents for a period of 3 months should be
deactivated in the system and terminated as per procedure and their
replacement recruited.
- Continually
analyse the individual agent performance in terms of expenses and revenue
per agent/per sale/per/per shop/ per regions. Work to ensure that the
sales team have a clear view of their daily performance against KPIs
identifying where it’s working and where it’s not working well and the
reasons for each performance. Ensure timely appraisal of the sales agents
per shop and timely comprehensive role related reporting.
- Work with the
call centre to identify incomplete sales per agent and agree on timelines
for resolution of pending down payments, leads or agent issues related to
the call centre.
- Work closely
with the Country HRs and Finance to ensure sales commissions and bonus are
calculated and verified and are paid timely and any pending issues are
addressed before the next payment date.
Person Specification
- Should have a
university degree preferably in IT, Statistics or Business Related Field
and over 2 years’ experience in managing sales network or agent network in
a fast paced environment.
- Field Team and
project management experience will be an added advantage
- Be proficient
with the Microsoft Office Suite, MUST be excellent in MS Excel and Data
Analysis.
- Must speak
fluent English
Desired skills include:
- Highly
attentive to detail with a strong business sense: You are careful before
submitting your work to verify every single detail is correct and updated.
You are highly analytical, grasp the numbers and their meanings, and plot
appropriate course of action, researching to link actual field
experiences/factors to the graphs to give meaningful explanations and
proposed solutions.
- Able to work
under pressure: You can multitask, you’re not a clock watcher, you’re
swift but attentive to quality and you’re self-driven and driven by
success. You take charge of the situation, and do not wait for orders to
get things done.
- You live to
meet targets: You love challenges, you are driven to reach targets.
Failure is never an option. You have shown in the past an ability to meet
targets independently and as a leader.
- Excellent
written & verbal communication, listening and phone skills.
