Vacancy: Reservations
Specialist
Job Ref: RS/RS/1
Our client owns a luxury
retreat that offers a unique experience amidst natural beauty and sustainable
living. It is situated in central Laikipia Plateau.
They are looking for a
Reservations Specialist to be based at their Nairobi office.
Duties and Responsibilities
- Design
personalised itineraries for high end clients in order to meet their
individualised needs and preferences.
- Provide
first-hand information on Kenya to international clients.
- Review daily
operational updates and make necessary edits affecting client itineraries.
- Prepare quotes
for accounts department to invoice, and follow up clients for payment.
- Exercise
diplomatic skills in all aspects of client relations including unexpected
illnesses, lost luggage and missed flights.
- Generate
reports for the department for review by management.
- Represent the
company at various business events and functions.
- Meet and greet
incoming international clients.
- Maintain an
efficient client database.
Person Specification
- Well-presented
individual with good interpersonal and communication skills.
- Highly
organised and meticulous.
- Must have a
keen eye for detail.
- Must be able to
quickly think on their feet.
- Open to new
concepts and well spoken
- Be proficient
in MS Word, MS Excel, MS PowerPoint
Qualifications
- A Degree or
Diploma in Hotel Management, or experience in lieu of.
- A minimum of
five years in bookings and reservations, with at least two years in
management.
- Knowledge in
any foreign language will be an added advantage.
- Knowledge of
QuickBooks will be an added advantage.
Remuneration: An attractive salary is
on offer dependent on skills, qualifications and experience.
To apply, send your updated
CV in word format with an application letter demonstrating how your skills,
experience and qualifications are transferrable to the role.
All documentation is to be
emailed to info@byappointmentafrica.com, quoting the Job Reference in the
subject header of your mail.
Please note only short listed candidates will be contacted
