Are you looking for the
opportunity to earn more than just a basic salary?
Are you a lively, fun loving
person who loves to give a 1st class customer service experience?
If you answered yes to the
above, we have the role for you!
Job Title: Operations Manager
Our client is a rapidly
expanding organization within the service industry.
To cope with their growth,
they are inviting an enthusiastic and open-minded marketing professional with
business and management experience to drive and further develop the brand as
its Operations Manager.
So if you possess strong
managerial and leadership skills, know how to motivate people, enjoy the
challenges of problem solving and would like to be part of a very fast growing
and successful organization we want to talk to you.
Boring/low energy need not
apply.
Responsibilities;
- You will be an
integral member of the operational team in establishing procedures and protocols
for efficiently operating the business and providing the best possible
products and services for our customers.
- You will take
lead in all daily operations of all the brands outlets, cost management
and employee management.
- Your main
objective will be to ensure flawless running and operations of all
facilities, high levels of service and guest satisfaction while keeping
operating costs within acceptable levels.
- You will build
and drive performance, perform marketing analytics and provide reports &
insights. You will also research and explore new tactics to find
innovative ways to reach customers.
Duties
- Ensure the
functions of the team and brand are implemented and within budgeted costs.
This will involve monitoring daily financial performance with view of
streamlining operations
- Coordinate and
participating in the implementation of sales and marketing strategies.
- Update and
document all relevant services, and Develop systems and protocols based on
need and best practice
- Coordinating
regular operational and system audits
- Ensure full
compliance to statutory and regulatory requirements
Requirement
- You are
energetic and enthusiastic
- You should have
a Degree in Marketing, Businesses Management or Hotel Management or an
equivalent diploma with a minimum of 3 years’ experience in a similar or
related position.
- You should have
a passion for analysis and reporting on performance metrics and thus
computer literacy is a must.
- You should be
positive, creative, proactive, collaborative and able to lead a team with
open-minded, entrepreneurial & determined to succeed mind-set.
- Financial
aptitude will be an added advantage.
- Excellent
interpersonal and communication skills (both written and verbal) are
required for this role.
- Most
importantly, you’re a fun-loving, positive-minded individual that loves
helping your team members out
If this describes you, this
might be a fabulous and fun opportunity for you to consider.
Please send a resume and
cover letter to careers@talentsolutionsmanagement.co.ke before the 14th October
2016.
Boring/low energy need not
apply.
