IT Officer ECHO / Help Desk
Human Capital Synergies
Africa in partnership with its client through support from the Donor funded
activities which leads disease surveillance and intervention efforts for other
lung diseases seeks to recruit dynamic individuals for two new and exciting
positions.
These position will support
the country rollout and adoption of Extension for Community Health Outcomes
(ECHO) as well as the setting up and running of a Help Desk for the
surveillance Program.
The Program is currently
sourcing for a high calibre, self-motivated and dynamic individual to fill the
above positions -
Overall Job Function: Reporting to the Deputy Head of surveillance program/ECHO
technical lead and working closely with the ECHO coordinator and the ICT team,
the role will involve data management, comparative data analysis, advice
software development and (or) improvement.
The Officer will equally
perform user support tasks, desktop management, pro-active network and server
monitoring and performance logging of the ECHO project.
The Officer will also provide
3rd line technical support to the IT Helpdesk team located at the surveillance
Program and remote the facilities running ECHO and any other task as assigned.
Key responsibilities include but are not limited to:
ECHO:
- Ensuring the
infrastructural set up at the hub for ECHO sessions as well as remote
assistance to the spokes (user support).
- Ensuring set up
of the ECHO session and standby support during the ECHO sessions for both
the hub and the spokes (which includes IT levels of troubleshooting).
- Record and
manage zoom calls.
- Set up database
for all cases and topics presented.
- Offer ongoing
training sessions on ECHO to any new spokes.
- Develop
software for CPD point’s provision (the software should seamlessly
integrate with ECHO).
- In
collaboration with the ECHO Coordinator, keep all relevant databases and
conduct data management and analytics.
- Provide
statistical input in ECHO forums and give key inputs in development of the
M&E framework.
- Evaluate and
assist in analysing ECHO performance (using statistical modelling).
- Manage iECHO as
well as maintenance and management of all ECHO equipment.
- Update the
surveillance Program website with information on ECHO activities.
Help Desk:
- Set up the help
desk in conjunction with the full IT team (cover both TIBU and GeneXpert)
User support
- Technical
support to any system queries.
- Serve as a key
member of the TIBU and GeneXpert operational teams.
Qualifications and Skills
Required
- Bachelor’s
Degree in IT/Computer Science with three (3) years’ work experience.
- Experience in
TB Program management is preferable.
- A Master’s
degree in Statistics will be an added advantage.
- Experience in
managing 3rd party conferencing software.
- Experience in
programming languages such as SQL, PHP and Java Script.
- Experience in
design, development and support of stored procedures and SSIS packages.
- Experience in
user support (over 300 system users).
- Experience in
using statistical packages for the purpose of Gene Xpert data analysis
with ability to cross reference with data from TIBU system.
- Experience in
training users preferably on ICT systems and data management with specific
experience in a national system roll out.
