Vacancy: ECHO Help Desk Coordinator
Human Capital Synergies
Africa in partnership with its client through support from the Donor funded
activities, which leads the disease surveillance and intervention efforts for
lung diseases seeks to recruit dynamic individuals for two new and exciting
positions.
These positions will support
the country rollout and adoption of Extension for Community Health Outcomes
(ECHO) as well as the setting up and running of a Help Desk for the
surveillance Program.
The Program is currently
sourcing for a high calibre, self-motivated and dynamic individuals to fill the
above position: -
Overall Job Function: Reporting to the Deputy Head of program/ECHO technical lead and
working closely with County teams and ECHO sites, the incumbent shall be
responsible for the day-to-day organizing, planning and management of ECHO and
the help desk.
Key responsibilities include
but are not limited to:
ECHO:
- Ensure
coordination and timely set up of ECHO sessions.
- Working in
close collaboration with the ECHO technical lead, ensure development of a
monthly and quarterly calendar of ECHO activities and topics including
scheduling and follow up with discussants.
- Ensure
appropriate preparations for ECHO including receiving of cases and
didactic presentations as well as sending invitations and reminders to all
ECHO participants.
- Ensure
appropriate follow up including sharing of recorded sessions with the
participants and any other relevant reading materials or links after each
session.
- Summarise and
share the patient management plan a day after each session.
- Maintain a
database of all ECHO participants (this will include a participants’ list
for sites where multiple participants attend the ECHO sessions e.g.
hospitals)
- Keeping an
archive of all ECHO sessions and all other related material.
- Develop site
assessment tool for spokes and a monitoring and evaluation framework.
- Acts as the
point person for ECHO communication including receiving queries from the
ECHO spokes and addressing them.
Help Desk:
- In conjunction
with IT team, set up a help desk for TIBU and GeneXpert support.
- Manage the
domain mailbox as well as multiple queries on various platforms.
- Offer
administrative support and manage queries by routing them to the relevant
offices.
- Put together a
monthly summary report of all help desk issues.
- Develop CPD
provision criteria and facilitating to participants.
Qualification and Skills
Required
- Bachelors of
Nursing / Clinical Officer or equivalent Bachelors with an administrative
component.
- Experience in
TB program management is preferred.
- Knowledge in
handling of ICT conferencing systems.
- Proficiency in
Microsoft Office tools.
- Good planning
and organising skills.
- Excellent
interpersonal and communication skills.
- Proven ability
to work with minimum supervision.
