Customer Service
We are a looking for
individuals passionate about customer service to join our team.
They should be self-starters,
ambitious, with drive, able to work with minimum supervision.
- 2-3 years sales
experience in customer service in a reputable company
- Self-driven,
motivated, and should be able to work under pressure
- Able to work a
full-time flexible schedule that meets the needs of the business.
- Bachelor’s
degree business administration or its equivalent
- Candidates may
also need to have a consulting background to be competitive for
employment. .
- Excellent
communication and presentation skills
- Highly skilled
in Microsoft office
- Organized,
reliable and a team player
- Preferably
individuals between the ages of 23-26 years
Responsibilities:
- Achieve
measurable results & ensure that clients receive a high level of
customer service.
- Understand and
learn on customer service policies, procedures, standards and techniques
and ensure that all company’s employees consistently provide quality
service.
- Regularly
interact with clients and obtain, assess and address information on client
needs, expectations and levels of satisfaction.
- Respond to
client requests and concerns promptly and effectively.
- Determine and
analyze reasons for client dissatisfaction to create action plans to
address common issues.
- Ensure relevant
and effective action plans are written, executed and followed upon to keep
client happy at all times.
- Quickly address
any maintenance or equipment issues.
- Role model and
enforce compliance with all company policies and procedures including, but
not limited to, attendance, dress code, time-keeping and code of conduct
policies.
If this position interests
you, send us an email to hiringeal@gmail.com with your C.V and cover letter,
indicating your availability, current & expected salary.
On the Subject line clearly indicate “Customer Service”.
Applications should reach us latest by 12th November 2016.
