ICDC is Kenya’s premier
Development Finance Institution established 61 years ago to promote the
nation’s economic development through the creation, establishment and growth of
industrial and commercial enterprises.
We aspire to be a high-performance public entity contributing meaningfully to the economic development of Kenya. Hence, attracting and retaining the right people is essential to the realization of our aspirations.
ICDC requires the services of a Marketing and Customer Service Intern for approximately eight months from 1st November 2016 to 30th June, 2017.
We aspire to be a high-performance public entity contributing meaningfully to the economic development of Kenya. Hence, attracting and retaining the right people is essential to the realization of our aspirations.
ICDC requires the services of a Marketing and Customer Service Intern for approximately eight months from 1st November 2016 to 30th June, 2017.
Required Qualifications
- Degree in a
Business related field
- Minimum of 2
years working experience in marketing and selling financial products
- Experience in
Marketing Research and product development
Essential attributes:
- Must be IT
literate
- Must have
interpersonal networking skills, good communication skills, business
opportunity identification skills and analytical skills
- Must be
decisive, aggressive, self-motivated, well-groomed, a team player,
articulate, with good customer management skills and be of high integrity.
Job Description: The purpose of this job
is to execute marketing activities, market research initiatives and customer
relationship management initiates and product development.
Tasks and Responsibilities:
Tasks and Responsibilities:
- Manage customer
service by enlisting support from other departments and monitoring
customer contact at all levels.
- Champion
Implementation of recommendations from the customer satisfaction survey.
- Plan various
county forums in liaison with PR and Communication so as to provide ICDC
opportunities to engage with entrepreneurs in these counties.
- Follow up on
all documentations required for a complete business proposal efficiently
and expeditiously to ensure that potential new business opportunities are
not lost to competitors.
- Champion the
review of current products and services to align them with the market
requirements of the customer as per the market research recommendations.
- Follow up on
resolution of customer complaints and ensure preparation and timely
submission of the quarterly PCSC report to the commission on
Administrative Justice.