Collections Associate
Branch.co
Full Time
Nairobi, Kenya
Branch Overview: Branch.co delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch Overview: Branch.co delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
What We Offer: You will be part of a talented, passionate team that is
determined to make a positive impact on the lives of the mobile generation
throughout the developing world.
You will join a team with
unmatched experience in financial technology and emerging markets. Since our
launch in April 2015, we’ve disbursed hundreds of thousands of loans.
Our success has led to
investments from Silicon Valley’s leading VCs.
Responsibilities
Responsibilities
Reporting to the Servicing
& Collections Manager, you are part of a team that interacts with current
borrowers, ensuring they understand their loan terms, are paying on time, and
are receiving excellent customer service.
Communication with borrowers
is primarily done through in-app chat, SMS, e-mails and phone calls.
Day-to-day duties include:
- Proactively
reaching out to borrowers who have missed a payment
- Explaining loan
terms to borrowers and ensuring they understand payment schedules and fees
- Contacting a
target list of delinquent borrowers every day
- Identifying
trends in loan delinquency and default and giving feedback to the
servicing & collections manager
- Able to look
for alternative points of contact of delinquent customers that cannot be
reached on primary contact provided
- Communicating
over the phone with late borrowers in a polite but firm manner
- Taking brief
notes of each call conversation
- Managing your
contact list and making sure to call back any unresponsive borrowers
- Following up on
each borrower with regards to repayment promises
- Meeting daily,
weekly and monthly loan repayment targets
- Following clear
guidelines on customer/borrower handling
- Assisting to
analyze the effectiveness of calling and messaging campaigns
Qualifications & Skills
- Business/Commerce/Finance
Degree/Diploma or other higher education qualification
- At Least 1-year
Previous Loan Servicing/ debt collection experience is desired
- Experience in
debt collection for a digital and/or mobile centric product is an added
advantage
- Analytical
skills, especially good Excel skills
- Highly
entrepreneurial, comfortable with start-ups, ambiguity and taking
initiative
- Excellent
collaborator and team player
Application
Kindly visit our careers page here to apply.
Application closes on the 21st of October 2016.
Application closes on the 21st of October 2016.
This is a re-run of a similar
Ad placed a few months ago therefore earlier applicants need not re-apply.
Branch International is an Equal Opportunity Employer.
Branch International is an Equal Opportunity Employer.
This company does not and
will not discriminate in employment on any basis prohibited by applicable law.