AFEX, a Lonrho company,
provides camp construction, catering, management and logistics support to the
Oil and Gas, Mining, UN and NGO sectors, in some of the most remote corners of
Africa.
With headquarters in Nairobi,
Kenya, AFEX provides international standard service delivery, combined with 30
years of regional operational experience.
The AFEX Team is dedicated to
ensuring clients have peace of mind that their projects will run on schedule
and to budget, with their personnel being cared for to a high international
standard.
Camp Manager
Job Summary: Responsible for the management of all elements of the entire
camp to ensure high levels of client satisfaction and excellent financial
performance through the management and development of the team and great
operational standards.
This includes overseeing
catering, maintenance, housekeeping, coordinating day to day operations and
being responsible for the overall QHSE performance of the camp, and to ensure
that the best quality of service and products are achieved so as to meet AFEX
and client standards.
Key Duties and Tasks:
Strategic Overview
In line with the Company’s
strategy the Camp Manager should build a strategy as outlined below:-
Competitive Advantage: -
- The camp
manager should ensure that camp is operating in conditions that put the
camp in a favorable business position over our Competitors.
- Identify ways
and means in which the company can generate and increase value.
Relationship Enhancement: -
- On the ground
the camp manager should aim on enhancing and building stronger and better
customer relationships with the client that will promote future Company
growth
- Manage the
client relationships at the camp seeking advice from the Camps &
Catering Manager, solving any problems and providing regular feedback.
Customer service: -
- Camp manager
should ensure Customer satisfaction and that the company achieves in
surpassing the client expectations.
- He/she is in
charge of after sales service ensuring negative feedbacks are quickly
resolved and communicated back to the client.
- Promote a
customer service culture in the camp by ensuring that all staff is aware
of their customer service obligations
Managerial
- Within the
parameters of the contract, ensure service levels are provided at the
highest levels of service.
- Ensure that any
additional requests made by the client that fall outside of the scope of
work are processed through the correct procedures.
- Implement
quality monitoring systems that measure customer satisfaction, client and
contract compliance.
- Provide
employees with regular communications about client feedback
- Review camp
working procedures to identify better working practices, liaising with the
camp managers within the AFEX business to share new ideas and initiatives.
- Represent the
company with government officials, regulators, internal and external
auditors and local leaders at the camp.
- Attend on-site
meetings, raising any issues at the camp and dealing with complaints
regarding AFEX service and products.
- Management of
all AFEX Staff, ensuring clear communication and implementation of AFEX
SOPs and QHSE requirements, performing staff evaluation, running fire and
evacuation drills and ensuring business continuity plans are in place.
Operational
- Plan and implement
the rotation of camp staff with HR Nairobi to ensure that the camps are
adequately staffed.
- Coordinate all
camp stock resupply orders send to AFEX procurement, approve and sign all
stock requisition forms (Kitchen & Housekeeping) and the monthly stock
report and send to accounts department.
- Liaise with
direct manager (HR, QHSE, Finance, IT) to ensure the support functions
meet the needs of the business.
- Maintain
adequate staffing levels and rosters in accordance with the labour budget.
Preferred Employer
- Ensure that all
camp residents, staff and visitors receive the general camp induction on
arrival.
- Implement the
AFEX camp induction process for all new staff.
- Responsible for
all local recruitment in accordance with AFEX SOPs, in coordination with
the HR office in Nairobi, and oversee that all staff have satisfactorily
completed a pre-employment medical before being issued with the correct
employment contract.
- Embracing and
supporting the culture of preferred employer.
- Manage staff
welfare at the camp with input from HR Nairobi.
- Make sure that
supervisors train staff to improve general service and individual
performance.
- Manage
effective training and development of all team members.
- Lead and
communicate effectively to maintain high motivation levels with staff.
- Promote and
encourage multi-skilling amongst employees.
- Recognize and
develop key performers.
- Acknowledge
weakness / issues within current workforce culture and take steps to
develop and implement new culture to ensure contract retention is not jeopardized.
Financial
- Responsible for
reviewing camp P&L reports regularly to ensure camp operates within
budgets as provided by Finance & Accounting.
- Work with
FP&A and Camps and Catering Manager to identify cost savings and
efficiency initiatives while simultaneously maintaining high-level camp
standards of operation.
- Strive to
exceed target budgets in accordance with Camp Management Incentive Scheme.
- Responsible for
the cash at camp, making payments, receiving money and maintaining
accurate accounts which are sent weekly to AFEX HO.
QHSE
- Ensure the camp
meets the requirements of the QHSE Management System, including policies,
SOPs, WIs and related documents.
- Promote a
positive QHSE culture.
- Ensure that all
work has been risk assessed, a safe system of work developed and that work
is carried out accordingly.
- Liaise with the
QHSE Field Officer (or QHSE Head Office Team) on all relevant matters,
including current and forthcoming works. This includes seeking and
following advice and to report any differences of opinion to Head Office.
- Ensure that
regular toolbox talks take place prior to specific tasks.
- Ensure that
sufficient trained staff are available at all times to meet the
requirements of the QHSE Management System
- In the absence
of a QHSE Field Officer, to ensure that all duties allocated to the QHSE
Field Officer are undertaken on-site
- Ensure that
AFEX staff, especially food handlers, have a 6 monthly medical check and
that full cognizance is taken of the findings when allocating staff
resources.
- Any additional
duties as assigned by the Camps and Catering Manager.
- Work in full
accordance with AFEX policies, procedures, work instructions and all
relevant elements of AFEX Management Systems.
Education, Skills &
Qualifications:
- A first Degree
BA / BSc in Hotel Management or related field
- Must have 5
years’ experience in a 5 star hotel in a high management position.
- Good
communication and customer service skills
- Experience in
SAGE will be an added advantage.
- City &
Guilds 706/2 & HACCP
- Leadership and
management skills
- Be willing to
work in remote site
Applicants meeting the above
requirements should send their applications and a detailed Curriculum Vitae
giving full details of their qualifications, experience and full contact
address including day and evening telephone numbers, e-mail address and names and
contact details of three referees by 21st October 2016 to careers@afexgroup.com
NB: Please include the POSITION TITLE in the subject line of your email.
NB: Please include the POSITION TITLE in the subject line of your email.
Only shortlisted candidates
will be contacted.