Job Title: Call Center Agent
Location: Nairobi,
Kenya
Deadline:30/10/2016
Description: Our client, a reputable
Nairobi firm, is looking for qualified individuals to work within their call
center as call center agents.
Main responsibilities of the
Job include:
Provision of excellent and
professional customer service:
- Building long
term customer relationships via phone, text, social media or live chat
- Resolving
customer issues quickly and efficiently
- Selling
products and services to customers/ up –selling /Cross selling
- Logging all
customer activities on the CRM
- Following call
and interaction guidelines
Personal Attributes
- Great energy
and communication skills
- Superior
customer service skills and ability to maintain positive working
relationships
- Solid
organizational skills
- Competence
around typing and handling end user systems.
- Great attention
to details
- Ability to
multi-task
- Strong work
ethic.
- Ability to
manage complex order processing and data input
- Ability to
maintain confidentiality at all times
- Must be highly
motivated and committed to achieving results
- Ability to work
under little supervision while meeting deliverables
- Ability to work
in a team environment, as well as independently
If you feel you have the
following attributes please do the following:
1. Call the following number, +254 20 529 3034, listen to the
voicemail and follow the instructions given.
2. Send your CV and
cover letter to portal.careers@yandex.com Your Heading should be CALL
CENTER VACANCY.
