Call Center Agents Jobs in Nairobi Kenya

Job Title: Call Center Agent 
Location: Nairobi, Kenya    
Description: Our client, a reputable Nairobi firm, is looking for qualified individuals to work within their call center as call center agents. 

The job will entail customer service, telesales and debt collection / billing as well as other duties where need be. 

Main responsibilities of the Job include: 

Provision of excellent and professional customer service:
  • Building long term customer relationships via phone, text, social media or live chat
  • Resolving customer issues quickly and efficiently
  • Selling products and services to customers/ up –selling /Cross selling
  • Logging all customer activities on the CRM
  • Following call and interaction guidelines
Personal Attributes
  • Great energy and communication skills
  • Superior customer service skills and ability to maintain positive working relationships
  • Solid organizational skills
  • Competence around typing and handling end user systems.
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to manage complex order processing and data input
  • Ability to maintain confidentiality at all times
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
If you feel you have the following attributes please do the following:
1. Call the following number, +254 20 529 3034, listen to the voicemail and follow the instructions given.
2.  Send your CV and cover letter to  Your Heading should be CALL CENTER VACANCY.