Our client Senaca East Africa
is a security services provider which has been able to overcome many of the
Market challenges by creating an approach that has successfully built their
reputation as one of the fastest growing security firms in the East African
region, with highly trained resource persons, technically advanced and cutting
edge security solutions provider.
Our Client would like to fill
the position of:
Business Development Executive
Principal Accountabilities:
- Conduct market
research on the industry and region to ensure customer needs and
requirements are exceedingly met.
- Develop
and Maintain acceptable performance standards
as per the set MPL with effectiveness,
efficiency and quality.
- Hold weekly
sales and marketing meetings to evolve viable working strategies and plans
for the department
- Address all
customer complaints on time and efficiently.
- Deliver
extraordinary customer care by responding to
queries concerning customer accounts and growing and nurturing
customer relationships
- Document
necessary account information and offer solutions that benefit the
customer.
- Plan documented
and measurable routine customer care visits.
- Conduct formal
client’s satisfaction survey on semi-annual basis for all clients and
followup on recommended actions.
- Conduct security
survey and crime audits for all assignments and formally advice clients on
how to beef up their security.
- Conduct client
training and sensitization on security awareness.
- Provide
training and support to the security personnel to ensure sales and service
targets are met.
- Hold
regular meetings with Field Officers
and security officers to monitor client
satisfaction.
- Train security
personnel on quarterly basis on security and customer care.
- Daily perusal
through the O.B to identify SWOTS that affect customer service levels by
tracking trends and developing effective responses based on root causes.
- Advice DMD on
the issues pertaining to viable projects and undesirable clients.
- Lay foundations
for conducting regular security surveys, audits, design
appropriate assignment instructions, investigations and the compilation of
the resultant findings.
- Making monthly
projections every month on the prospects, confirmed contracts and clients’
complaints as well as other development.
- Maintain a data
base of all existing and potential clients and networks
- Come up with
cost effective measures of expanding the business
Key Skills and
Qualifications:
- A Diploma /
Higher Diploma / Bachelor’s Degree in related field
- At least 5
years’ experience in sales and marketing in various fields with at least 2
years’ experience in the security industry
- Experience with
manned security solutions, electronic alarms, access control equipment,
C.C.T.V and other sophisticated equipment.
- Comprehensive
understanding of the National and international security environment and
of the criminal procedure code, Evidence Act, penal code and Employment
Act of Kenya.
- Certificate of
good conduct from Kenya police and a valid driving license
- High integrity
with excellent team and other interpersonal skills
- Proven
management and communication skills excellent decision making,
communication, planning, organizational, analytical skills including
presentation, report writing and computer skills.
- Flexible on
both day and night schedules and weekend and travel availability is
required.
- Exceptional
listening and relationship building skills.
- Passion for
serving customers with proactive solutions that grow solutions.
Interested candidates are
requested to forward their updated CVs to recruit@virtualhr.co.ke stating their
current and expected remuneration, daytime telephone contacts and addresses of
three referees with the subject BUSINESS DEVELOPMENT EXECUTIVE by COB 24th Oct,
2016.