Our client, Commercial Bank
of Africa is a financial services provider licensed by the Central Bank of
Kenya to offer financial service solutions and advice through innovative and
reliable strategies.
The bank is seeking to
recruit a highly ambitious candidate to fill in the following job position in
their Nairobi office:
Employee Relations Manager
environment through
providing business with guidance on labour laws and practices, staff welfare,
discipline and grievances issue as well as involvement in maintaining positive
relationships with the Union.
The role is responsible for
developing and ensuring consistent application of employee relations policies
and procedures as well as monitoring of staff motivation levels with a view of
promoting employee satisfaction.
Key Responsibilities & Percentage Time Spent
Employee Relations – 35%
- Contribute to
the development and implementation of ER strategy across the bank in
conjunction with the Group Head of HR and Senior Management Team.
Grievance and Disciplinary
Management – 35%
- Manage the
administration of all discipline/grievance issues as per discipline
/grievance procedure.
Staff Satisfaction – 10%
- Manage and
implement tools aimed at getting feedback from staff :
Separation/ Exit Management –
10%
- Work with the
relevant work areas to ensure that all exits are done as per the
Employment Act and company policy
Staff Welfare Activities -
10%
- Provide
guidance to line managers on behaviour management and effective
counselling to staff.
Competence Requirements
- Knowledge of
Labour/Employment law and its practical application as well as a good understanding
of the Bank’s Collective Bargaining Agreement between the local Union and
Employer’s representative body
- Good awareness
of the internal and external industrial environment.
- Knowledge of
best practice employee involvement, employee relations and industrial
relations.
- Strong
negotiation and persuasion skills to effectively influence others in a way
that results in acceptance, agreement or behavior change.
- Strong planning
and organization skills to effectively managed ER processes and projects
to achieve TAT and project delivery as scheduled.
- Excellent Oral
and written communication skills for effective presentations, facilitation
and report writing purposes.
- Strong problem
solving and analytical skills to facilitate systematic and rational
judgments based on relevant information.
- Counseling
skills to effectively handle grievance issues and employees with unique
personal or job related issues.
- Interpersonal
sensitivity to interact with others in a sensitive and effective way.
Respects and works well with others.
- Flexibility to
successfully adapt to changing demands and conditions of ER landscape.
- Resilience to
maintain effective work behavior in the face of setbacks or pressure. Able
to remain calm, stable and in control of themselves in potentially
emotional grievance handling and disciplinary situations.
- Knowledge and
effective application of all relevant banking policies, processes,
procedures and guidelines to consistently achieve required compliance
standards or benchmarks.
Qualifications and Experience
Requirements
- University
degree and/or post graduate qualification in Human Resources Management or
equivalent - Upper second class Honors or 3.0 GPA.
- Any additional
qualifications in Employee or Industrial Relations would be an added
advantage
- 5+ years’
experience in human resource management or a related discipline with at
least 2 years’ experience specifically in labor and employee relations
management
- Knowledge of
current trends and practices in HR
- Proficiency in
use of MS office tools.
Talent Manager
Reporting to the Head of
Human Resources Kenya in the Human Resources department, the purpose of this
role is to manage and effectively oversee talent development of CBA to ensure
highly skilled employees at all levels.
This covers functions of
recruitment, human resources development, performance management and
organization development support of the Bank.
Key Responsibilities & Percentage Time Spent
- Effectiveness
of the hiring systems (policies, processes and tools) in attracting and
selecting people with competitive attributes and skills (20%)
- Realization of
performance (result-oriented) culture evidently driven by suitable
performance management, recognition & reward systems (policies,
processes and tools) and leadership development as well as strong
Organisation Design support (20%)
- Appropriate
development of core competencies supported by training & development
strategies and systems that are effective in mitigating impact of high
staff turnover driven by labour market environment (20%)
- Effectiveness
of talent development structure and systems (policies, process, procedures
and tools) in achieving compliance requirements, optimal efficiency,
resource utilization and cost containment (20%)
- Quality of
leadership experienced in Talent Development section and how effectively
that translates into conducive work environment and employee satisfaction
(20%)
Competence Requirements
- Leadership to
initiate and manage talent development programmes that support the entire
bank; and to nurture and sustain employee satisfaction within Talent
Development team.
- Knowledge and
experience in modern Human Resource Development practices to initiate and
implement tactical changes.
- Planning and
organizing to effectively structure work assignments for optimal
performance of Talent Management team.
- Knowledge of
various performance management systems and an ability to effectively
support performance culture in the Bank.
- Interpersonal
skills to effectively communicate with and manage customer expectations
(internal and external), and other stakeholders who impact performance.
- Organization
development to effectively perform or guide performance of Organisational
and Human Resource Development activities/tasks in a manner that
consistently achieves high quality standards or benchmarks.
- Organisation
Design knowledge to effectively support the process of assessing
organisation structures fit for purpose in a dynamic Banking environment
- Change
Management skills to effectively drive change as an outcome of the various
Talent Management and OD initiatives undertaken.
- Knowledge and
effective application of all relevant banking policies, processes,
procedures and guidelines to consistently achieve required compliance
standards or benchmarks.
- Self-empowerment
to enable development of open communication, teamwork and trust that are
needed to support true performance and customer-service oriented culture.
- Personal motivation
and drive exhibited through commitment to work hard towards goals and
showing enthusiasm and career commitment
Qualifications and Experience
Requirements
- University
degree- Upper second class Honors or 3.0 GPA.
- Relevant
professional qualification in human resource management development – SHL
certification highly desirable.
- At least 7
years’ experience in a Talent Management /HR generalist role with at least
3 years’ people management experience
- Proficiency in
use of MS office tools.
- Practical
experience in use of a HRIS system.
- Proficiency in
use of MS office tools.
Interested candidates are
requested to forward their updated CVs to recruit@virtualhr.co.ke with the
subject TALENT MANAGER by 3rd October 2016 12:00noon stating their current and
expected remuneration, daytime telephone contacts and addresses of three referees.
Only shortlisted candidates
will be contacted.