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Account Manager Job in Kenya

An agency made up of a group of experts with experience in various market sectors, channels and marketing disciplines is looking for an Account Manager (Client Service)

We pride ourselves in insight driven marketing solutions both on-line and off-line.

If you join the agency, you will become part of a fast-paced and dedicated team that works together to provide our clients with the highest possible level of service and advice. 

Function / Department: Client Service / Account Handling 

Reporting to: Directors (Account, Strategic, Finance and Technical Director)
Deputy in case of absence: Account Director will take on duties
Direct Reports: Account handlers/executives
Job Purpose Statement: Developing and growing the Account Handling/Client Service team through people management, increasing revenue, productivity and quality of output
Targets and Responsibilities
  • Assist with tactical activities and planning on specific projects in conjunction with Account Director and Strategic Director
  • Responsible for overseeing preparation of amendment briefs, contact / call reports, status reports, budget management and any other client administrative support performed by Account Handling Department in a timely & service oriented manner
  • Manage estimates/budgets from preparation to client approval with management guidance and final approval
  • Develop internal briefing documents for specified projects
  • Manage day-to-day project execution through creative, studio and production
  • Participate in the creative development of projects
  • Review all creative/production material at every stage
  • Attend all status meetings and handle some client interaction
  • Build professional relationships with clients
  • Monitor schedules and advise account handling team of any delays or changes
  • Assist in soliciting the client’s perspective on key measures of success
  • Proofread material  at all stages of projects
  • Find ways to improve productivity and operations within the department
  • Prepare weekly reports on all activity for the week and the week ahead
  • Train new account handling employees
  • Assist in Develop new opportunities that either generate revenue or grow the client service team
  • Maintain effective and clear communication channels verbally and in writing
Skills and Attributes
  • Minimum 3 years agency experience
  • Proficient in MS office programs
  • Exceptional planning and organising skills
  • Ability to handle high-volume tasks
  • Driven, energetic, problem solver
  • Proven client service experience
Key Relationships
  • Creative Department
  • Web Department
  • Strategic Director
If you are interested in the vacancy above, please send your Cover Letter and CV to before the deadline which is 14th October 2016.

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