Silverstone
Tyres Limited is a tyre distribution and fitment Company specializing in
Continental and General Tire tyres among others tyre brands and with outlets in
major towns in Kenya.
We’re the pioneers in the establishment of distribution of Continental Tyres in Kenya and we pride ourselves of tyre and battery sales and wheel alignment services.
The
overall responsibility of the position is to actively seek new dealer accounts,
corporate and battery sales and representing the company to potential
customers.
Main Responsibilities
1. Customer acquisition
Main Responsibilities
1. Customer acquisition
- Identifying
new and potential customers through field visits.
- Recruiting
new customers and ensuring all relevant account opening forms are signed
and approved
2.
Customer Support
- Regularly
visiting assigned customers to identify any requirements they have.
- Responding
to customer queries via phone or email.
- Placing
customer orders and liaising with customer care to ensure they are
serviced on time
- Regularly
monitoring the dealer’s stock of the company’s products and competitor
brands
- Ensuring
customer awareness of all promotions and special offers.
- Handling
any issues with customers and escalating to the relevant person.
3.
Credit Support
- Ensuring
customers regularly receive their statements of account.
- Ensure
customer accounts are in order through collection of relevant PD or
current cheques.
4.
Report Generation
- Preparing
weekly/monthly sales plans and activity reports.
- Conducting
stock takes for assigned consignment warehouses and preparing stock
reports.
- Updating
customer all customer interactions on the company provided CRM tool
(Base).
- Conducting
market research and surveys on competitor activities.
5. Any
other duty as may be assigned from time to time by the management.
Desirable Skills, qualifications and Work Experience
Desirable Skills, qualifications and Work Experience
- Relevant
business related degree/diploma from a recognized institution
- Maximum
age limit of 28 years.
- Proficient
in Basic computer use.
- At
least one year experience in a similar role.
Ideal
Candidate should have;
- Thorough
understanding of the Company products so as to provide accurate
information to customers
- Good
oral and written communication skills
- A
positive attitude and willingness to learn.
- Proactive
with self initiative.
- Good
report writing skills.
- Proven
work ethics
To
support the implementation of our business strategy we are looking for
qualified and experienced individuals with a customer driven orientation to
fill the position of Tyre
Centre Branch Manager based in Nairobi.
The
overall responsibility of the position is to ensure overall management of the
operations of the Branch and achievement of the sales and financial targets of
the branch.
Main Responsibilities
- Operations:
manage day to day operations at the branch.
- Personnel
Management: manage staff at the branch.
- Business
Development: Increase branch profitability, Develop relationships with
existing and potential customers, Implement all marketing activities
targeting the branch.
- Stock
Management: ensuring no loss of stock items.
- Quality
Management: ensuring the services offered are up to expected standards.
- Health,
Safety, Security and Environment Management
- Reports
Management: compiling daily, weekly and monthly reports as required by
management.
Desirable
Skills, Qualifications and Work Experience
- Relevant
degree from a recognized institution
- Minimum
of two (2) years’ experience in a similar role.
- Previous
experience in managing other staff - motivating, training, and achieving
set goals will be an added advantage.
- Experience
with MS Dynamics Navision will be an added advantage.
Ideal
Candidate should have;
- Knowledgeable
in tyre retail/trade
- Knowledge
in Company products
- Wide
knowledge and experience in Workplace Health & Safety Act, Policies
and Procedures
- Knowledge
on ideal company procedures and policies related to the job e.g. stock
management, quality service etc
- Good
Customer Service Skills
- Good
Financial Management Skills
If you
are interested in this job, please email your applications to
hr@silverstone.co.ke.
A
competitive remuneration package will be offered.
Applications close on 16th September, 2016
Applications close on 16th September, 2016