Duma
Works is recruiting the Head
Waiter / Head Waitress for
one of our clients.
The
company is a leading micro brewery bar and restaurant in Nairobi.
Function of Work: As a Head Waiter / Waitress you are an important member of the team and you will report to the Supervisors.
Any
queries or question a customer may have, which the Head Waiter cannot answer
should be passed on to a Supervisor.
It is
extremely important that the Head Waiter works as a team member, provides
polite and efficient service at all times, in order to maintain the exceptional
standard of service and quality that is required and coordinates the food
service activities in the lounge.
Responsibilities:
- Explains
how various menu items are prepared, describing ingredients and cooking
methods
- Informs
customers of daily specials, making recommendations upon request
- Serving
& Clearing dishes, making sure the crockery is clean & polished
before use
- Assisting
in inventory for crockery, cutlery, linens etc for the restaurant
- Assisting
customers in all their needs (ie. calling a taxi)
- Be
responsible for all work stations and for the uniforms
- Required
to attended mandatory training sessions, restaurant meetings and briefing
- Responsible
for coordinating entire stations and communicating with front- and
back-of-the-house personnel to provide a dining experience that meets or
exceeds guest expectations
- Processes
guest orders to ensure that all items are prepared properly and on a
timely basis
- Present,
open, and pour wine when serving guests
- Observes
diners to ensure that guests are satisfied with the food and service
- Responds
to additional requests and determines when the meal has been completed
- Preparing
totals bills and accepts payment or refers guests to cashier
- Assist
bus person with stocking, removing, and resetting dishes and silverware
between courses and cleaning and resetting tables
- The
Head Waiter ensures that restaurant and lounge operate efficiently and
profitably while maintaining their reputation and ethos
- Maintaining
high standards of food, service, health and safety
- Investigates
and resolves food quality and service complaints
- Coordinating
the operation of the lounge during scheduled shifts
- Managing
and motivating staff throughout their shift and provide them with feedback
- Carrying
out inventory of the bar, cutlery, crockery, glassware, equipment at
regular intervals to ensure minimal loses due to theft and breakage
- Ensures
that the team demonstrate the highest standards of guest care and welcome
in the bar/lounge
- Assumes
all duties given by the Supervisors
Requirements:
- A
degree or diploma in Hotel Management or similar from a reputable college
or university
- Min.
5 years experience with a minimum of 2 years supervisory skills in fine
dining establishment
- Management
experience
- Basic
wine knowledge
- Right
work attitude
- Flexible
- Strong
social skills Should be a team player and willing to learn
- Strong
written and verbal communication skills
- Strong
organisational skills
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2377”, Your Full name & Phone number e.g. 2377 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 15th September 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an alert asking you to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.
