Customer
Service Representative
Location: Nairobi
Industry: BPO
Are you a lady, a Diploma holder in any field except IT?
Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self motivated customer Service representatives with a clear accent and flexible to work on shift basis.
Are you a lady, a Diploma holder in any field except IT?
Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self motivated customer Service representatives with a clear accent and flexible to work on shift basis.
Key
Responsibilities
- Screening
and moderating user submitted content, answering support requests and
performing support functions.
- Moderating
and screening written user content on Profiles
- Moderating
and screening user submitted photos
- Answering
Online Help Requests
- Answering
telephone support requests
- Processing
Testimonials (depending on language)
- Various
support tasks assigned
Key
Skills and Competences
- Internet
and Computer literate
- Passion
for Customer Service
- Ability
to respond promptly to customer inquiries
- Ability
to multitask and take up more workload when required
- Ability
to work with multiple tabs and multiple browsers efficiently in a web
browser based support system (speed and accuracy are important)
- Very
good work ethics (is reliable, motivated, professional)
Interested?
Only those who follow the above instructions will be considered.