Duma
Works is recruiting an Administrative Supervisor for
one of our clients; a pioneer and leader of small group travel across the
globe.
Sneak Preview: The Administration Supervisor is accountable for all Regional (East Africa) reservations and ensuring all parties involved, including local office, Base Camp, hotel, service providers and the CEO’s are provided with accurate information and support necessary in order to provide superior customer service in a cost effective and timely manner.
Based out of the Nairobi office and reporting to the Regional Operations
Manager, East Africa, the Administration Supervisor acts as a regional link and
communication vehicle between our local suppliers, local office and Base Camp
(Toronto). Sneak Preview: The Administration Supervisor is accountable for all Regional (East Africa) reservations and ensuring all parties involved, including local office, Base Camp, hotel, service providers and the CEO’s are provided with accurate information and support necessary in order to provide superior customer service in a cost effective and timely manner.
The
role supports the continued push to create an overall high level of regional
satisfaction from our travelers.
This
position is also responsible in contributing to special projects and the
overall administration of the Nairobi office and its tours, as well as
assisting in managing passenger emergencies.
Role Description
- Execute
new, amended and cancelled bookings to all hotels and service providers
- Prepare
accurate passenger rooming and name lists to hotels and service providers
and manage last minute requests for bookings and numerous general
enquiries from the sales department
- Main
point of contact for regional sales enquiries relating to our safaris
& tours
- Maintain
FIT/Group tour requests from the Sales department.
- Ensure
all hotels/suppliers have the necessary welcome notes and information for
incoming passengers prior to arrival
- Ensure
trip costs are accurate including monitoring CEO trip costs and supplier
trip costs and conveying any updates to Regional Manager, Buying Manager
and Accounting department
- Create
good relationships with our active suppliers in East Africa and Madagascar
- Action
the regional emergency phone for all passenger and field emergency issues
- Training
with new supplier on any system updates
- Co
ordinate with the Tour leader Manager on booking information and changes
- Develop
and achieve other duties and projects as required by East Africa Regional
Operations Manager
- Act
as an ambassador and role model of the G Adventures Core Values and
Culture
Talent
Specs
- Required
2+ years in a similar role in Tourism Industry demonstrated with sound
references
- Extensive
regional knowledge and travel experience
- Superior
problem solving skills and ability to prioritize workload
- Proven
time management skills and quick turn around
- Extensive
Customer Service experience dealing with travelers
- Knowledge
of the East African tourism market, product and operations preferred
- Charismatic
with ability to motivate others
- Demonstrated
ability to lead, motivate and manage a team of remote staff
- Highly
developed communication skills (verbal and written)
- Ability
to manage a crisis and take responsibility for the safety of others
- Customer
service oriented with solid teamwork abilities
- Strong
office administration and organizational skills with attention to detail
- Ability
to work recognizing the demands of deadlines and schedules
- Strong
computer skills, especially in Microsoft Excel, Powerpoint/Keynote and
written communication
- Driven
and motivated by a dynamic, fast-paced environment where change is the
norm
- Positive
and Innovative attitude
- Legally
permitted to live and work in Kenya.
Apply
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2374”, Your Full name & Phone number e.g. 2374, Barack Obama, 07xxxxxxxxx.
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2374”, Your Full name & Phone number e.g. 2374, Barack Obama, 07xxxxxxxxx.
Deadline for receiving applications: 15th September 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an email alert asking you to take a basic screening test online or over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.