Warehouse
Manager, Kenya
About
the Role:Under the direction of the Supply Chain Director and with
safety, efficiency and customer service a priority, the Warehouse Manager is
accountable for the overall warehouse operation, which receives and stores,
moves and ships supplies, stock and materials to and/or from the
warehouse.
Manages
the overall operation and ensures the safe and effective storage and
distribution of materiel on time and without damage.
Manage
the human resources needs of the warehouse team and monitor performance
Manage
the overall warehouse operation. Act as Manager-once-removed to those
engaged in loading, unloading, moving and storing customer product
Provide
and maintain good customer service and solve problems
Key
Duties and Responsibilities
- Manage
all aspects of the warehouse operation, with safety of employees and
efficiency of the operation being the priority. These include:
- Prepare
various reports for customer materials shipped and received at the
warehouse, ensuring that all damages or problems are recorded
- Develop,
implement and enforce material-handling policies/procedures, and
regulatory-compliance procedures
- Determine
compliance with laws, regulations, and/or standards and complete
appropriate documentation as required
- Maintain
accurate and up-to-date inventory records and ensure that inventory
reports are prepared and distributed to the Supply Chain Director and
Finance Director. Notify Supply Chain Director of any capacity or
inventory problems
- Ensure
stock is maintained and rotated properly and regularly
- Prepare
warehouse activity reports, including KPIs, daily/weekly operations
reports, health and safety, human resources
- Ensure
all material-handling equipment, structures or materials are maintained,
including regular safety inspections
- Review
the warehouse operation throughout the work process and at completion,
including the daily “circle check” to ensure that all products are stored
safely
- Maintain
proper security and good housekeeping of both premises and stock
- Oversee
all human resources, including:
1.
the training of employees,
2.
staffing actions
3.
staff succession plans
4.
staff performance evaluation
5.
employee personal-development plans
6.
conducting a coaching session with each employee as required
7.
managing conflict and discipline when necessary
8.
motivating and inspiring team to optimize performance both
individually and collectively, to build morale and reduce turnover
9.
keeping all employees informed through meetings and written
communication
- Oversee
security and general upkeep of warehouse, including regular maintenance of
equipment
- Offer
alternative solutions to system and procedural issues that may disaffect
productivity and/or customer service or compromise health and safety
- Be
accountable to the customer for both quality and quantity of output and
resolve any problems, ensuring that potential customer complaints are
escalated
- Continuously
monitor effectiveness of the warehouse-operations strategies aimed at
reducing operating costs, including wages, and improvement of
quality-control procedures
- Act
as the ‘voice’ of the warehouse operations at management meetings
- Develop
constructive and cooperative working relationships with those on your
team, as well as cross-functionally
Desired
Qualifications, Skills and Experience
- Bachelor’s
degree in business administration or in a discipline related to logistics
or warehouse management or pertinent industry experience
- Possession
of a Master’s Degree is an added advantage
- 10
years of experience in all aspects of warehouse and freight logistics
- 4
years of supervisory/management experience within the warehouse and
freight logistics industry
- Good
working knowledge of MS Office suite
- Experience
with ERP systems, preferably Navision
- Good
working knowledge of material handling equipment
- Good
time management and organizational skills
- Ability
to work long hours
- Can
do attitude- aims to get the job done
- Strong
supervisory/people management skills
- Ability
to multitask and prioritize multiple demands appropriately
- A
creative problem solver
How to
Apply
