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Training and Culture Manager Career in Kenya

Training and Culture Manager

About the role: 
The Training and Culture Managers is responsible for the induction and on-going training and professional development of all Customer Experience staff, including our client Ambassadors, Academy Managers, and Area Managers, as well as adjacent roles like Customer Care associates and Quality Insurance inspectors, as needed, as their work, too, is core to the customer experience.  

This is a highly hands-on job, with the expectation that the Training and Culture Manager will spend a lot of time in the field, getting to know the motivated young adults who are interested in a career with our client and leading residential trainings of as many as 150 academies per year, or more, throughout 3-6 training cycles as well as termly workshops.   
Key Duties and Responsibilities
  • Manage Academy Manager, Area Manager, and Ambassador induction training programmes supervising Training and Culture Associates and teaching sessions as needed and altogether ensuring that all Academy Managers understand our client’s mission and operating protocols and are able to successfully manage and grow their academies
  • Lead Academy Manager, Area Manager, and Ambassador professional development training, working with national and global leadership teams to develop new session, programmes, and other content as needed
  • Train other teams as needed
  • Cultivate a feeling of pride and excitement for our client’s mission and each person’s role at all training events
  • Spend time in our client’s communities developing a knowledge of the market, its operations and challenges (to understand how to best train for them), and the motivated young adults who could go on to become Academy Managers and Teachers; recommendations to recruitment processes always welcome
  • Analyse what is and isn’t working in training and workshop sessions and make recommendations for improvement, including piloting new sessions as needed
  • Manage a small team in accomplishing all of these goals; some national travel or on-site residence may be required
Desired Skills, Qualifications and Experience
  • Bachelor's degree in relevant field, graduate degrees preferred
  • 8+ years relevant experience including extensive experience in training, personnel development, human relations, management, and managing a team
  • Results-driven, scrappy attitude with a desire for continuous improvement; Flexible and ready to work hard, travel, do whatever is needed to get the job done
  • Proven success driving growth at a data-driven, customer-facing organisation and ability to operate to scale
  • Strong familiarity of the communities; you have lived or worked in low-income communities for several years and are accustomed to how communities work
  • Supreme organisational, critical thinking, and communications skills with impeccable spoken and written English; additional local language skills preferred
  • The Training and Culture Manager must be incredibly organised - a skilled negotiator, relationship builder, conflict manager, and motivational speaker all in one, with excellent problem solving skills with the ability to multi-task and prioritize effectively. 
  • They must thrive in fast-paced environments with multiple demands.
How to Apply

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