Vacancy: Tours Manager
Job
Ref: TWC/TM/6
About
our client: Our client operates in more than 150 countries. They provide
specialised services in business travel management.
They
are looking for a Tours Manager to be based in Nairobi.
Duties
and Responsibilities
- Ensure
that all agent and client enquiries are responded to fully within 24 hours
of the request.
- Ensure
that quotations are submitted in a timely manner, are complete in all
details that package presentation is of the highest possible quality and
consultants are up selling on every booking.
- Ensure
that all necessary bookings are made and confirmed for proposals accepted
by client.
- Coordinate
aspects of the tours booking process with all other relevant departments
including transfers and transport; invoicing and payment – accounts; group
fares – travel
- Handle
client complaints as and when they arise.
- Assisting
in development of domestic and international packages and suggesting
interesting travel routes or places of interest.
- Identify
new business opportunities new markets; new packages; new destination.
- Get
involved with marketing of Tours packages by identifying new marketing channels
and taking advantage of existing channels i.e website; social media
- Coordinate
activities with the (Meetings, Incentives, Conferences, and Events) MICE
department. Coordinating MICE events with various other departments –
Sales and Marketing, Travel and Travel Implants.
- Negotiating
rates with suppliers for: various seasons based on sales, for groups, for
loyal clients and contract rates.
- Arrange
and organise familiarisation (FAM) trips for staff of the company with
suppliers and ensuring the roster and reports are managed.
- Attend
tourism events; conferences; workshops; fairs; seminars.
- Conduct
monthly department staff meetings and visit branch offices on a weekly
basis.
- Arrange
necessary trainings for the Tours Department when they are required.
- Assist
with interviewing prospective staff, coordinate and ensure that new staff
in the department are integrated and fit in well to the department.
- Liaise
with Tour consultants in the event of any difficulties with an itinerary,
accommodation and transport.
- Solve
or assist in solving problems of whatever nature, for the benefit of the
Traveler.
- Manage
the branch duty rosters with the Leisure and Tours Director.
- Coordinate
office cleaning at branches and various other activities with Support
team.
- Take
part as required in overtime and weekend duties.
- Conduct
monthly sales meetings with Tours Consultants with Leisure and Tours
Director in attendance.
- Ensure
each Tours Consultant is in the correct role, along with Leisure and Tours
Director.
Qualifications,
Skills and Experience
- Knowledge
of payment procedures and routines.
- Good
communications skills both verbal and written
- Good
understand of client customer service requirement and travel policy
- Must
have IATA or GDS training certificate
- A
minimum of 5 years progressive working experience with a travel agency
- A
detailed knowledge of the local geography and emergency services.
- Detailed
knowledge of ground handling and tour management
- Decisiveness
and tough-mindedness.
- High
degree of accuracy and attention to detail.
- Computer
literacy and a detailed knowledge of the operation of Galileo
- Well
organised and can manage a team
Remuneration: An attractive salary is
on offer dependent on skills, qualifications and experience.
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted
