Vacancy: Tours Consultant
Job
Ref: TWC/TC/7
About
our client: Our client operates in more than 150 countries.
They
provide specialised services in business travel management.
They are looking for a Tours Consultant to be based in Nairobi.
Duties and Responsibilities
- Ensure
that all agent and client enquiries are responded to fully on the same
day.
- Ensure
that quotations are submitted in a timely manner, are complete in all
details and that presentations are of the highest possible quality.
- Sell
‘Add-on’ excursions, tours, transfers, accommodation and other extras.
- Seek
the assistance of Senior Tour Consultants on issues of buying price and
selling price.
- Ensure
that all necessary bookings are made and confirmed for proposals accepted
by Client.
- Issue
all necessary vouchers and purchase orders to secure services and service
options upon confirmation by service provider.
- Take
ownership of the booking to ensure that customer care of the highest
quality is delivered.
- Ensure
any cancellation is acknowledged in writing by service provider.
- Ensure
any cancellation charges are invoiced and collected.
- Ensure
all transfers and safaris are booked and acknowledged by Transport
Department.
- Liaise
with Senior Tour Consultants in the event of any difficulties with an
itinerary, accommodation or transport.
- Solve
or assist in solving problems of whatever nature, for the benefit of the
traveler.
- Ensure
all payments due to be made for accommodation subject to prepayment or
deposit, are made.
- Take
part as required in overtime and weekend duties.
Qualifications,
Skills and Experience
- Knowledge
of payment procedures and routines.
- Good
communications skills both verbal and written
- Good
understand of client customer service requirement and travel policy
- Must
have IATA or GDS training certificate
- A
minimum of 5 years progressive working experience with a travel agency
- A
detailed knowledge of the local geography and emergency services.
- Detailed
knowledge of ground handling and tour management
- Decisiveness
and tough-mindedness.
- High
degree of accuracy and attention to detail.
- Computer
literacy and a detailed knowledge of the operation of Galileo
- Well
organised and can manage a team
Remuneration: An attractive salary is
on offer dependent on skills, qualifications and experience.
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted
