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Mystery Shopper Job in Nairobi, Kenya

Job Title: Mystery Shopper

Start Date:
Location: Nairobi
Eligibility: Position open to local Kenyan hires only

Busara Center for Behavioral Economics is a research organization that seeks to improve the understanding of how people living in poverty make decisions and to leverage that knowledge to produce better social outcomes. 

It enables researchers to conduct rigorous laboratory-based studies in behavioral economics in a developing country and applying the outcomes of research to real-world problems.
About the project: Busara is working with institutions that have an interest in the Kenyan Banking sector. The main aim of the engagement is to understand what kind of information is shared by bank industry players, as well as how it is shared. 

We are also interested in what people’s experiences are like when opening and closing accounts. 

The study will be conducted in areas within the category of urban, peri-urban and rural and will run for TWO weeks. 

The holder of this position will be required to visit banks as a mystery shopper, posing and demonstrating the characteristics of a high income individual to collect information on various aspects under the study. 

They will need to be conversant with financial terms and convincingly have conversations about it. 

Description of Tasks, Duties and Responsibilities: 
Mystery Shopper Duties
  • Prompt arrival at work.
  • Completion of scheduled activities each day in a timely manner.
  • Successfully working in a team.
  • Organizing data collected from the field.
  • On non-field days: conscientious performance of office work (such as matching IDs, translation of work, photocopying, etc.)
  • Assist in daily survey organization and storage
  • Ensure data integrity is maintained at all times and minimize errors in data collection
  • Maintaining high standard of professional integrity in all activities.
  • Providing the Project Lead with daily feedback regarding surveying activities.
Key Requirements:

  • Should be a Diploma or Degree holder in business/finance or related fields
  • Should have strong communications skills to convincingly have technical conversations with bank staff.
  • Should be above the age of 30
  • Should be computer literate
  • Should be available for travel
  • Should have previously worked at a bank or a financial institution
How to Apply

To apply, please submit your CV and cover letter to and ensure that the subject line reads: “Mystery Shopper REF NO 29-08-2016:”. 

Only online applications shall be considered.

Deadline to Apply: 02/09/2016

Please note that only shortlisted candidates will be contacted.

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