Job
Title: Network
Engineer - IP
Effective
Date: Immediately
Business
Unit: SimbaNET Com Limited
Report
to: Technical
Manager
Company Profile: SimbaNET Com Limited is part of The Wananchi Group and one of East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.
Company Profile: SimbaNET Com Limited is part of The Wananchi Group and one of East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.
Key Responsibilities
- Perform
network security design and integration
- Design
and implement network topology to meet needs such as IP telephony, L2MPLS
VPNs, L3MPLS VPNs, IPv6, Frame Relay, Ethernet technologies etc
- Daily
administration and oversight of the network and computer systems
- Diagnose
problems and solve issues, often under time constraints.
- Provide
excellent customer service to clients and train staff in best practices
for customer service
- Provide
network and host based security, incident response, firewall and VPN
management and administration.
- Implement
the necessary controls and procedures to protect information systems
assets from intentional or inadvertent modification, disclosure, or
destruction.
- Assist
in the development of guidelines and procedures for administration and
security best practices.
- Provide
network documentation.
- Perform
regular security monitoring to identify any possible intrusions.
- Monitor
network usage, anticipate problems and suggest solution
- Work
closely with colleagues to meet team goals and improve processes and
practices.
- Remain
current on emerging technologies via professional groups, trade magazines,
internal and external training, independent research and study, and other
avenues available.
- Rapidly
respond to emergency situations, including direct response as well as
coordination of other IT/Network staff, both during and outside of normal
business hours.
- He
will be responsible in leading the technical team on day to day routine,
e.g. design, network growth strategy, budgeting and implementation of
efficient systems, customer technical support, architect for customer
solutions and sales team liaison for RFQs, Bidding and ensuring customer
SLA levels are met and exceeded
- Ensure
that technical team performs within set technical guidelines by providing
or co-authoring standard operating procedures.
- Responsible
for Internal SLA to departments/ group companies and External SLA to
customers/partners.
- Play
a key role in product development from R&D to building it and
presenting to Sales for marketing & sales
- Timely
weekly, monthly, quarterly, and annual report
- Other
duties as assigned
Education,
Skills and Experience Required for the position
- To
qualify you must have a minimum of 8 years technical and management
experience at executive –level (experience on GPON,SDH, VSAT & Wimax
will be an added advantages).
- CCNP,
JNCIA, JNCIE / CCIE written or practical preferred
- The
ideal candidate must have strong leadership skills and excellent written
and verbal communication skills
- Degree
in Information Technology/Comp Science / MBA preferred.
- Experience
advising and communicating with non-technical staff and guiding technical
decisions
- 5+
years of expertise in implementing, administering, and troubleshooting
network infrastructure devices, including: firewalls, routers, switches,
wireless access points and controllers, and monitoring applications
- Knowledgeable
in application transport and network infrastructure protocols (SSL/TLS,
DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and
possess an understanding of how to support these applications / protocols
when accessed through VPN and firewall appliances.
- Experience
deploying an enterprise campus Wi-Fi network
- Understanding
and implementation of network traffic analysis, remote access methods and
systems, stateful inspection firewalls, encryption, authentication and
authorization technology.
- Hands
on technical experience working with VPN technologies (IPSEC, SSL VPN,
WebVPN, AnyConnect, DMVPN, etc.)
- Configuring
network services using open source technologies on Linux servers
- Willingness
to engage in mentoring more junior staff members and interns
- Experience
in a fast paced support environment in a campus networks as a member of a
24x7x365 network and/or security operations team.
- Expert
level skills with Windows and Mac Operating Systems.
- VMware
Enterprise administration experience
- Ability
to quickly learn new or unfamiliar technologies and products,
independently using documentation and online resources
- Strong
combination of strategic planning, communication, interpersonal,
management, and leadership skills.
- Demonstrated
ability to successfully manage a team
How to
Apply
Qualified and interested candidates should send their application and CV to recruitment@simbanet.co.ke subject heading NETWORK ENGINEER- IP not later than 26th August 2016
Job
Title: Sales
Account Manager - Enterprise
Effective
Date: Immediately
Business Unit: SimbaNET Kenya Limited
Report to: HOD Sales - Enterprise
Profile and Main Purpose of the Job: SimbaNET Com Limited is part of The Wananchi Group and one East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.
The
SimbaNET Sales Account Manager will work within the SimbaNET Sales Department
and will report to the Corporate Sales Manager on Daily Activities.
It is
expected that the As Sales Account Manager will independently and manage sales
within the SimbaNET Sales Department and at the Customer.
The
Main Focus will only be Sales & Collection, Client Relations.
The
Sales Account Manager will independently produce and manage
quotations/proposals /tenders and will submit them to the Customer under the
supervision of the Corporate Sales Manager.
The
target will be to close all sales calls.
Key
Responsibilities:
(a)
Identifying and developing suitable Corporate, Government and Regional
Prospects to approach for selling SimbaNET and Group Products, Solutions and
Services
(b)
Carrying out sales tasks associated with the Sales & Marketing department
(c) With
the approval of the Corporate Sales Manager; Negotiating rates for proposed
product or solutions
(d)
Creating and building relationships and database with prospects with focus on
Corporate, Government
(e)
Drafting Agreements and following up with the customers for signing; Follow up
payments of customers after the invoice has been raised
(f)
Liaising with other departments on a quick and smooth implementation and
commissioning of the projects.
1.
To achieve prescribed level of sales and performance in key
areas and maintain a pipeline of opportunities.
2.
To work and collaborate with internal departments, pre and post
sales, to ensure that all aspect of the sales are achieved effectively and on
time.
3.
To proactively establish relationships with partners, key
business organizations, government bodies and other bodies where required.
4.
To provide regular feedback from the marketplace on the
effectiveness and suitability of the products and services and new product
requirements.
5.
To prepare and submit weekly reports as requested by sales
management.
6.
To attend sales and training meetings arranged by the company
and Sales Management as appropriate.
7.
To provide a positive and professional image of the role and the
company both to customers and colleagues at all times.
8.
Identifying and developing suitable prospects to approach for
selling company Products, Solutions and Services
9.
Negotiating rates for proposed product or solutions.
10. Building
a reputable client database
11. Drafting
Agreements and following up with the customers for signing after receiving an
LPO
12. Following
up with the Project Team on a quick and smooth implementation after receiving
an LPO.
13. Follow
up payments of customers after the invoice has been raised – 1st Payment only.
Overall
Responsibilities:
- Corporate,
Government and other Vertical market - Pursue large special projects and
all tenders that are viable and profitable.
- Collections
- Work with government and projects accounts to ensure payments that are
due are made in a timely fashion
- Information
Exchange – Submit detailed and accurate weekly and monthly reports
- Client
Relations
1.
To ensure the customers’ expectations are met, that they get
their money’s worth, collection, ensure all customers have valid contracts,
customer visit and feedback, customer retention.
2.
To manage and administer customer accounts including schedule of
activities, costs, invoicing and follow-up.
3.
Responsible for fore fronting the Client Relations team, which
shall be overseeing the building lasting business partnerships with our corporate
clients
4.
Responsible for all aspects of a Client Management Process to
ensure a high level of satisfaction
5.
Implement a solution to a client by ensuring that all key
project aspects are delivered within a timely and professional manner
6.
Ensure all clients has valid contracts
Specific
Responsibilities:
Sales
Activities
- Assist
the Corporate Sales Manager if required particular on: Sales for the range
of products; Direct sales to regional end users where appropriate;
Quotations; Marketing support; Exhibitions
Collections
- Work
with the Client Accounts Manager to assist in efforts to collect amounts
from various government entities and affiliates
- Provide
accurate feedback on progress made in weekly and monthly reports
Information
exchange
- Submit
detailed and accurate weekly and monthly reports
Requirements:
- A
degree or HND in any commercial related field or Information Technology or
any other suitable discipline.
- Minimum
of 3 years corporate selling experience in Telecommunications – ISP, PDNO,
GSM operators, Resellers etcetera.
- Should
have good knowledge of customer relations and vastly networked.
- Good
knowledge of (but not limited to) - Wimax, Fiber and VSAT technologies,
would be an added advantage
- Ability
to multi task and deliver on other tasks as may be assigned by the
superiors from time to time, with minimum supervision.
- Of
good temperament, right attitude, innovative and responsive in carrying
out their duties.
Required
Competencies:
- Excellent
communications skills and strong negotiation skills
- Fluent
in English (written and spoken) and Kiswahili (spoken)
- Ability
to grasp the fundamentals of Sales and manage the cycle
- Ability
to quickly grasp concepts, work under pressure, deliver to meet deadlines
- Must
be self‐driven,
motivated, enthusiastic, positive and pleasant individual who is result
oriented
- Ability
to interface and communicate professionally and politely at all levels
within a corporate environment
- Must
have emotional maturity to enable them to work with customers who may
sometimes be upset
- Must
pay attention to detail to ensure all aspects of customer satisfaction are
covered
- Must
be a team player and can demonstrate the ability to work with the various
departments within the company to achieve the shared Vision
- Ability
to accurately report sales figures, trends and customer requirements
- Ability
to assume responsibility for accuracy and timeliness of work product
- Ability
to manage staff as well as facilitate change
- Willingness
to work irregular hours, weekends, and holidays as in when needed
Personal
Characteristics:
This
individual must have a strongly developed sense of responsibility and work
commitment. He/she must be highly motivated and eager to learn.
He/she should be able to follow instructions and plans of action.
Professional and personal ethics are essential.
Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
Respect, Openness, Flexible
How to Apply
Qualified
and interested candidates send their application and CV to
recruitment@simbanet.co.ke subject heading SALES ACCOUNT MANAGER- ENT. not
later than 26th August 2016.
Job
Title: Sales
Account Manager - SME
Effective
Date: Immediately
Business
Unit: SimbaNET Com Ltd
Report
to: HOD
Sales- SME
Profile and Main Purpose of the Job: SimbaNET Com Limited is part of The Wananchi Group and one East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.
Profile and Main Purpose of the Job: SimbaNET Com Limited is part of The Wananchi Group and one East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.
The
Sales Manager will work within the SimbaNET Sales Department and will report to
the HOD SME Sales on Daily Activities.
The
Sales Account Manager will be responsible for the following key areas in Sales
Department:-
(a)
Responsible for the Team performance leading a group of sales staff.
(b)
Responsible for the development and performance of all sales activities in
assigned territory.
(c)
Provide leadership towards the achievement of maximum profitability and growth
in line with company vision and values.
(d)
Establishes plans and strategies to expand the customer base in the marketing
area and contributes to the development of training and educational programs
for channel partners.
Key
Responsibilities:
SME
Sales
- Suggest;
assist in identifying sales strategy for the market that ensures
attainment of company sales goals and profitability.
- Responsible
for the performance and development of the sales staff.
- Set
up sales plan in order to archive sales target required by the company
providing a detailed sales action plan to ensure that targets are achieved
on a monthly, quarterly and annually.
- Support,
motivate staff member to achieve individual and team target.
- Supervise
daily work of sales staff.
- Build
up good relationship with service provider in the responsible field.
- Negotiate
or assist in negotiation with accounts in order to improve closure with
sales staff.
- Monthly,
Quarterly and Annual Market update report on new services, competitors,
business opportunities etc.
- Work
closely with other job functions in the company to improve overall
services level.
- Immediate
reporting of important issues (service, operational, HR) to direct senior
level.
- Handling
of key accounts, prospects
- Other
duties reasonably relating to this position
- Propose,
suggest, assign (as applicable) sales target, jobs responsibilities for
each Sales Staff member.
- Staff
performance appraisal, suggest rewarding, punishment, proposing staff
dismissal when applicable.
- Request
additional staffing and other resources to achieve common goals and
objectives.
- Assists
in the development and implementation of marketing plans as needed.
- Conducts
one-on-one review with all Channel Partners to build more effective communications,
to understand training and development needs, and to provide insight for
the improvement of channels’ sales and activity performance.
- Provides
timely feedback to senior management regarding performance.
- Provides
timely, accurate, competitive pricing on all completed prospect
applications submitted for pricing and approval, while striving to
maintain maximum profit margin.
- Assists
Sales staff in preparation of proposals and presentations.
- Controls
expenses to meet budget guidelines.
- Adheres
to all company policies, procedures and business ethics codes and ensures
that they are communicated and implemented within the team.
- Submission
of all weekly, monthly quarterly and Annual reports and presentations.
Internal
/ External Cooperation
- Ensures
that all Sales Staff in his/her team meet or exceed all activity standards
for prospecting calls, appointments, presentations, proposals and closes.
- Hold
regular meetings with All Sales Staff in his/her team.
- Delegate’s
authority and responsibility with accountability and follow-up.
- Sets
examples for Sales staff in areas of personal character, commitment,
organizational and selling skills, and work habits.
- Conducts
regular coaching and counseling with Sales staff to build motivation and
selling skills.
- Maintains
contact with all key clients in the market area to ensure high levels of
client satisfaction.
- Demonstrates
ability to interact and cooperate with all company employees.
- Coordination
with various departments Like Technical, Project, technical etc for proposals
implementation and after sales activities.
Requirements:
- A
degree in Business related or its equivalent- Position requires sales,
interpersonal and negotiation skill, logical and analytical mind
- Minimum
of 5 years of experience: 2-4 years of experience in Sales Management
- Strong
understanding of customer and market dynamics
- Proven
leadership and ability to drive sales teams.
- Extensive
experience in all aspects of Customer Relationship Management
- Should
have good knowledge of customer relations and vastly networked.
- Good
knowledge of (but not limited to) - Wimax, Fiber and VSAT technologies,
would be an added advantage
- Ability
to multi task and deliver on other tasks as may be assigned by the
superiors from time to time, with minimum supervision.
- Of
good temperament, right attitude, innovative and responsive in carrying
out their duties.
Required
Competencies:
- Performance
Management and Sales Management
- Must
have full understanding on SMEs & SOHO Market,
- Must
have good sales planning, managing process, developing budgets and sales
strategies.
- Excellent
communications skills and strong negotiation skills
- Fluent
in English (written and spoken) and Kiswahili (spoken)
- Ability
to grasp the fundamentals of Sales and manage the cycle
- Ability
to quickly grasp concepts, work under pressure, deliver to meet deadlines
- Must
be self‐driven,
motivated, enthusiastic, positive and pleasant individual who is
result oriented
- Ability
to interface and communicate professionally and politely at all levels
within a corporate environment
- Must
have emotional maturity to enable them to work with customers who may
sometimes be upset
- Must
pay attention to detail to ensure all aspects of customer satisfaction are
covered
- Must
be a team player and can demonstrate the ability to work with the various
departments within the company to achieve the shared Vision
- Ability
to accurately report sales figures, trends and customer requirements
- Ability
to assume responsibility for accuracy and timeliness of work product
- Ability
to manage staff as well as facilitate change
- Willingness
to work irregular hours, weekends, and holidays as in when needed
Personal
Characteristics:
- This
individual must have a strongly developed sense of responsibility and work
commitment. He/she must be highly motivated and eager to learn.
- He/she
should be able to follow instructions and plans of action.
- Professional
and personal ethics are essential.
- Most
importantly, this individual should have a positive attitude towards work
and view it as a means of intellectual achievement as well as that of
living.
- Respect,
Openness, Flexible
How to
Apply
Qualified and interested candidates send their application and CV to recruitment@simbanet.co.ke subject heading SALES ACCOUNT MANAGER- SME not later than 26th August 2016.
SimbaNET
COM Kenya is an Equal Opportunity Employer and will offer competitive
compensation to the right candidate.
Only
shortlisted candidates will be contacted