General Manager Job in Nairobi, Kenya

Job Title: General Manager

Job Code: GM/MGC/160803
 
Number of Positions Open: 1

Reports To: Chairman
 
Location: Nairobi, Kenya

Closing Date: Open Until Filled

Summary: Our client is an exclusive member only golf club and they are looking to hire a General Manager.  

Job Summary: This role provides leadership and management to the entire institution. 

It implements the boards strategy and provides recommendations and advice to the board or its appointed committee’s for various aspect of club management and improvement.

Primary Duties and Responsibilities:

Planning, directing, coordinating and evaluating all activities of the club in order to ensure that it effectively carries out the members’ objective.
 
Finance management
  • Ensure that the club operations are financially sustainable
  • Enforce internal controls to safeguard club's asset and resources
  • Provide leadership in formulation and implementation of annual work plans/ budgets
  • Ensure that the club operates at positive cash flow at all times
  • Maintain strong relationships with financial institutions, suppliers and other stakeholders
Human Resources
  • Ensure optimal levels of competent staff by utilizing labor scheduling tools to follow demand patterns.
  • Enforce Performance management and service delivery
  • Promote an organization culture in line with the core values of the club
  • Manages staff by training, directing, supervising, evaluating and implementing corrective action when required.
  • Conducts weekly department head bi-monthly co-worker meetings
  • Manages facilities by working closely with all department heads to ensure compliance with the Golf club standards.
  • Acts as a role model for all employees by demonstrating behavior and work ethic expected of all club employees.
Golf and Course
  • Overseeing implementation of the Golf and course master plan
  • Promote the club as a premier golf destination 
  • Develop and maintain relationships with existing and potential corporate partners
  • Continuously improve the quality of the golf course
  • Develop and implement plans to ensure the club dominance of amateur golf in East & Central Africa
  • Ensure efficient procurement and maintenance of golf course equipment’s
  • Ensure efficient administration of all golf events & activities
Membership
  • Work closely with, and implement decisions of the membership committee in respect of new and existing members
  • Ensures open communication and high visibility to members and guests by constant engagement with members.
  • Models and reinforces “ACE Service absolutes”, by acknowledging, greeting and thanking all members and their guests.
Bar Catering and Service
  • Maintains and Grows membership and customer patronage by improving the levels of service and quality of food, beverages and product offering. 
  • Monitoring inventory levels for Food and Beverage and ensuring wastage is minimized
  • Expanding sales by initiating and monitoring effectiveness of monthly promotions, demand management and implementing demand management strategies.
  • Focus on revolutionizing service levels of all areas of the club.
Communication, Marketing and Events
  • Ensure constant and professional internal communication to members to keep them updated about the club.
  • Create a calendar of events for the members. There should be at least 4 non golf related events per month. These should be marketed and communicated effectively to members.
  • Create avenues for effective member feedback and ensure the feedback is acknowledged and acted on.
  • Ensure external events are run efficiently (weddings, conferences, corporate days etc…)
Security
  • Investigate and manage all security concerns. 
  • Follows occupational health and safety guidelines and conducts regular safety meetings.
Additional Responsibilities 

Any other duties that may be assigned by the board of directors. 

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: General Manager

Kindly include your current and expected remuneration in your resume.