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Customer Service Agents Job in Kenya

Customer Service Agents
 
Location: Kibera
 
Industry: Telecommunication

Our client, a highly innovative telecom company, with a vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit Customer Service Agents

Duties & Responsibilities

  • Explain to customers company products and services
  • Ensure client details are well captured in the system or documentation
  • Make outbound calls and follow-ups on clients
  • Ensure our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan
  • Receive inbound client queries and  resolving raised issues
  • Ensure standard operating procedures (SOPs) are adhered to in handling customers
  • Work closely with other departments in ensuring customer complaints are resolved in timely manner.
  • Prepare accurate Daily, Weekly, Monthly customer service reports
Requirements and qualifications
  • Must be a resident of Kibera
  • At least a diploma / Certificate in business, communication or related course
  • At least 1 year experience in telemarketing or call Centre customer service environment
  • Understand the basics of handling customers
  • Strong interpersonal and communication skills
To apply, send your CV and cover letter only to recruit@flexi-personnel.com or before close of business 5th August, 2016. 

Clearly indicate the position applied for and salary expectation on the subject line

NB: Flexi Personnel does not charge candidates for job placement.

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