Customer
Service Agents
Location: Kibera
Industry:
Telecommunication
Our client, a highly innovative telecom company, with a vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit Customer Service Agents
Duties & Responsibilities
Our client, a highly innovative telecom company, with a vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit Customer Service Agents
Duties & Responsibilities
- Explain
to customers company products and services
- Ensure
client details are well captured in the system or documentation
- Make
outbound calls and follow-ups on clients
- Ensure
our clients receive exceptional after-sales service by helping them get
the most from their device, and from their rate plan
- Receive
inbound client queries and resolving raised issues
- Ensure
standard operating procedures (SOPs) are adhered to in handling customers
- Work
closely with other departments in ensuring customer complaints are
resolved in timely manner.
- Prepare
accurate Daily, Weekly, Monthly customer service reports
Requirements
and qualifications
- Must
be a resident of Kibera
- At
least a diploma / Certificate in business, communication or related course
- At
least 1 year experience in telemarketing or call Centre customer service
environment
- Understand
the basics of handling customers
- Strong
interpersonal and communication skills
To
apply, send your CV and cover letter only to recruit@flexi-personnel.com or
before close of business 5th August, 2016.
NB: Flexi Personnel does not charge candidates for job placement.
