Customer Service Advisor – Auto Parts / Vehicle
Service
Job Salary: 15,000
Our client, a seller of auto parts, accessories and servicing of vehicles, is recruiting for an experienced Customer Service Advisor support to both internal and external customers.
Start date: Immediate
Location: Ngong Road, Nairobi
Job Salary: 15,000
Our client, a seller of auto parts, accessories and servicing of vehicles, is recruiting for an experienced Customer Service Advisor support to both internal and external customers.
Start date: Immediate
Location: Ngong Road, Nairobi
- Increase
customer retention by contacting customers in the following ways but not
limited; service and purchase experience, service appointment
confirmation, and contacting non-returning customers.
- Update
customer contact information as new information becomes available.
- Alert
service department if changes are made.
- Answer
inbound calls from customers promptly and professionally regarding
anything.
- Attract
potential customers by answering product and service questions; suggesting
information about other products and services
- Resolve
product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
- Recommend
potential products or services to management by collecting customer
information and analyzing customer needs.
- Prepare
product or service reports by collecting and analyzing customer
information.
- Contribute
to team effort by accomplishing related results as needed.
Requirements
- Exceptional
phone etiquette
- Excellent
listening skills
- Customer
service skills
- Positive
attitude
- Commitment
to delivering high level of customer service
- Well
groomed
- Ability
to work on your own or as a team.
- Minimum
1-year sales and customer service experience.
- Good
communication skills.
- Certificate/diploma
in sales and marketing, customer service
- Ladies
encouraged to apply
Deadline: Interested candidates who meet the above
criteria should submit their CV online application on or before 16th August
2016
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Only
shortlisted candidates will be contacted.