Job
Title: Customer
Care Representative
Location: Nairobi
Nature
of Job: Full
Time
Summary: Our client a digital marketing company,
is looking for a customer-oriented service representative to act as a liaison,
provide product/services information and resolve any emerging problems that the
clients might face with accuracy and efficiency.
Responsibilities
- Effectively
manage large amounts of incoming chats and calls
- Generate
sales leads
- Identify
and assess customers' needs to achieve satisfaction
- Build
sustainable relationships of trust through open and interactive
communication
- Provide
accurate, valid and complete information by using the right methods/tools
- Meet
personal/team sales targets and call handling quotas
- Handle
complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
- Keep
records of customer interactions, process customer accounts and file
documents
- Follow
communication procedures, guidelines and policies
- Take
the extra mile to engage customers
Requirements
- Proven
customer support experience
- Track
record of over-achieving quota
- Strong
phone contact handling skills and active listening
- Familiarity
with CRM systems and practices
- Customer
orientation and ability to adapt/respond to different types of characters
- Excellent
communication and presentation skills
- Ability
to multi-task, prioritize, and manage time effectively
- Diploma/
Degree in Sales and Marketing
Qualifications
- Ability
to marry both sales and marketing and customer service
- Experience
in Social Media marketing, Telesales, Customer Service or BPO
If you
meet the above criteria send CV urgently to recruitment@nawirikenya.com
Only the shortlisted candidates will be contacted.