Job
Title: Customer
Engagement Officer
Location: Mombasa Road, Nairobi with travel across
Kenya
Start: ASAP with some flexibility
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
About Watervale Investments: Watervale
Investments is a young and quickly-growing company serving Kenya’s furniture
industry. Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
Backed
by European and American investment, our mission is to make quality furniture
more available and affordable to millions of Kenyans.
We
believe in being a fair and honest employer and providing our employees with
opportunity based on performance and merit.
About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers.
About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers.
The
officer will be responsible for all aspects of our customer relationships –
from customer acquisition to marketing new product lines to account
management.
This
is an excellent opportunity for an early-career professional with strong
customer relations and analytical skills to take up a business-to-business
engagement role.
The
Customer Engagement Officer will be based from our office on Mombasa Road (near
Cabanas), but will travel regularly within and outside Nairobi.
Regular
visitation to customer shops will be an important part of the role.
Candidates should therefore be comfortable with significant travel and field
work.
This is a long-term, salaried position with the added opportunity of earning commissions from sales.
This is a long-term, salaried position with the added opportunity of earning commissions from sales.
Our
company is growing quickly and there are ample opportunities for professional
development and career growth for exceptional candidates.
Goals and Responsibilities
Account Management
Goals and Responsibilities
Account Management
- Take
responsibility for placing orders according to credit rules and credit
limit established by your supervisor
- Manage
customers’ payment schedule and ensure that customers adhere to credit
limits
- Build
long-term relationships with clients and service recurring order needs
- Provide
all customer support required by the clients in your portfolio
Network
Within the Industry and Identify New Clients
- Build
and grow relationships within the furniture manufacture industry
- Use
industry networks and other means to generate new leads on an on-going
basis
- Develop
a strong understanding of competitors and competing products on the market
Present
Products to Prospective Customers
- Pursue
leads, research prospects and make initial introductory calls
- Make
product presentations which show an in-depth understanding of our products
and the client’s needs
- Offer
recommendations to your supervisor about creditworthiness of new customers
- Close
relationships and coordinate orders with our warehouse
Qualifications,
Experience and Skills
- A
preference for 1-2 years’ experience in a role with sales or customer
relations responsibilities
- Furniture
industry knowledge or experience is a plus, but not a requirement
- Extremely
strong interpersonal skills and success developing productive professional
relationships
- A
mature professional who can comfortably relate with business owners and
senior purchasing managers
- Strong
analytical skills and attention to detail—ability to analyze customer
statements and proactively identify and address issues with customer
accounts
- Proficient
with Microsoft Word and Excel
- Eager
to join a young, quickly-growing organization and team
Benefits: Competitive salary for
entry level position, participation in a private pension scheme, opportunity
for advancement and coaching by the company’s international directors.
Job
Title: Shopkeeper
Location: Gikomba Market, Nairobi
Start: ASAP with some flexibility
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
About Watervale Investments: Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry.
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
About Watervale Investments: Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry.
Backed
by European and American investment, our mission is to make quality furniture
more available and affordable to millions of Kenyans.
We
believe in being a fair and honest employer and providing our employees with
opportunity based on performance and merit.
About the Position: The Shopkeeper (Gikomba) plays a key role in ensuring broad supply and distribution of our products.
About the Position: The Shopkeeper (Gikomba) plays a key role in ensuring broad supply and distribution of our products.
The
role involves running our distribution depot in Gikomba Market, where a store
of our products is kept for supply to traders within the market.
This
is an excellent entry-level opportunity for anyone interested in gaining
experience in customer relations and marketing.
This
shopkeeper will be based full-time at our depot in Gikomba.
Goals and Responsibilities
Attend to the Depot
Goals and Responsibilities
Attend to the Depot
- Accurately
receive goods
- Accurately
track the sale of goods
- Receive
and promptly remit cash paid by customers
- Responsibly
and strictly manage all cash and stock with which you are entrusted
- Open
and close the depot
- Keep
the shop clean and orderly
- Promptly
report any difficulties to management
Market
Products and Manage Customer Relations
- Convince
customers to purchase products from the depot
- Provide
excellent customer service
- Support
with market research activities within the market
Qualifications,
Experience and Skills
- No
formal qualification or experience requirements – we will train you on the
job
- Skills/abilities:
good analytical and numerical skills, accuracy and attention to detail,
ability to take initiative, problem-solving skills, customer-oriented,
flexible, hardworking and driven
- Eager
to join a young, quickly-growing organization and team
Benefits: Competitive salary for
entry level position, participation in a private pension scheme, opportunity
for advancement and coaching by the company’s international directors.
To Apply
Please visit the link below to apply online for this and any other available positions:
To Apply
Please visit the link below to apply online for this and any other available positions:
http://www.watervale.co.ke/vacancies
If you have any questions or problems, please email watervale.recruiting@gmail.com, however please note we cannot receive applications via this email address.
Only short-listed candidates will be contacted by email or phone for an interview.