4G
Capital (4th Generation Capital) is a fintech providing ethical credit services
to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict affordability
criteria to prevent unmanageable debt. Our customers are mainly small
businesses and entrepreneurs who use our credit to grow their businesses and
provide for the unforeseen.
We seek to recruit Branch Interns to serve in our Machakos branch
Responsibilities
- Work
in pairs with Loans Officers and Collections Officers
- Support
and maintain an excellent work environment to achieve demanding targets
- Deliver
first rate customer service
- Build
excellent relationships with customer-partners and opinion leaders in
catchment area
- Assist
in accurate and timely reporting of Management Information and market
feedback to report on customer preferences, trends and market
opportunities
- Assist
in contacting debtors to receive payment
- Assist
in following up on defaulters to recover payments
- Carry
out customer education and maintain relationships
- Assist
in maintaining exhaustive and accurate Debt Management Forms
- Assist
in renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
- Assist
in spoof calling
- Forward
defaulter files to HQ collectors on appropriate date
- Assist
in Issuing demand letters to defaulting customers
Requirements
- A
good level of general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience
in a related field will be an added advantage
- Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key
Competencies
Customer
Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative
Support
- General
support to all tasks
- Communications
- Small
Branch Operations
- Information
Collection
Personal
Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self
starter-functional problem solver
- Process
discipline- Ability to follow SOPs
If you
are interested and meet the above requirements and competencies, kindly send
your cv and cover letter detailing your suitability for the position applied
for to
careers@4g-capital.com
careers@4g-capital.com
Kindly headline your application Internship-Machakos.