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Banking Jobs in Kenya – KCB


The Position:
Reporting to the Training Manager, the jobholder will be responsible to deliver training for assigned training programs, courses and curriculum for assigned HR area. 

The jobholder will deliver assignments relating to training cycles: identifying training needs, delivery preparation, training delivery, implementation/applying learning and evaluation within an HR area.

Key Responsibilities

  • Coordinate persons involved in delivering training relating to own HR area (training delivery, internal line trainers, external trainers, training facility management)
  • Formulates input to the Learning, Development and Talent plans and budgets relating to own HR Area.
  • Formulates input to the Training Needs Analysis (TNA), training calendar, training delivery, training curriculum, aides and tools (development, maintenance, review, research, content, documentation, media) relating to own HR area.
  • Delivers assigned training courses and programs relating to own HR area.
  • Develops/reviews and maintains training curriculum, content, materials documents, manuals, aids, tools, and media relating to own HR area.
  • Monitors and reports on the budget relating to own HR area within approved Learning, Development and Talent budget.
  • Implements the Group HR Policies, procedures and processes relating to own HR area (refer to the Policy Execution Matrix) and provides line management with INTERMEDIARY guidance on matters arising thereof.
  • Maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Line Managers, Training Service Providers, Curriculum Developer and Learning Institutions, Shared Service Departments (Finance, Procurement).
  • Maintain data, records and statistics relating to own HR area: TNA documents, training calendars, schedules, invitation and attendance data, staff leaner days and training evaluation (level 1 to 4).
The Person
  • A Bachelor’s Degree in a HR Management OR a Business Related Field from a University recognized by Commission for University Education.
  • Certification in Training Delivery/Human Resources Management
  • Should be a valid member of IHRM
  • Master’s degree will be an added advantage
  • A minimum of 4 Years’ experience in Learning and Development and the areas below:
1.    3 years’ experience in People Management
2.    3 years’ experience in Customer Service
3.    3 years’ experience in Relationship Management
4.    3 years’ experience in Project Management
  • Knowledge of Labour and Employment Laws and HR Regulatory Guidelines
  • Knowledge of HR Policy and Procedures
  • High level of attention to detail
  • Computer Literacy
The above position is a demanding role for which the Bank will provide a competitive package to the successful candidate. 

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to

Bancassurance Direct Sales Representative (bsr) 


The Position: Reporting to the Branch Manager, the Bancassurance Sales representative will be responsible for insurance business growth and development to generate revenues to support the Bancassurance growth strategy. 

This is a one year renewable performance based Contract.

Key Responsibilities

  • Offer oversight of day to day Insurance operations in the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advise and documentation.
  • Work closely with the branch management team to ensure the branch meets the set targets on insurance business.
  • Provide advisory services to credit department/ branch on relevant insurance policies for businesses/ clients accessing credit facilities from the branch.
  • Work closely with Branch Manager and Credit team and design strategies to leverage the existing clientele and expand the wallet share by selling insurance products hence deepening relationships and driving revenue growth.
  • Identify and leverage potential business opportunities and marketing initiatives at the branch/region and seek necessary support from the Regional or Marketing Heads to actualize these into revenues.
  • Ensuring premium is collected as per the laid down procedures on all claims being reported to the claims department.
  • Provide technical guidance and claims management support to clients and Branches.
  • Ensure timely submission of claim documents and other requisite documents to Claims department.
  • Ensure clients whose claims are being processed are kept abreast on progress of their claims.
  • Participate in regional meetings and offer valuable ideas contributing towards the growth of business.
The Person
  • A university degree in a business related course.
  • Professional Qualification in CII or IIK Diploma will be an added advantage.
  • Must have a minimum Mean grade of C+ in K.C.S.E with a C+ in Mathematics and English.
  • Age 26 years and below.
  • Certificate of Good Conduct.
  • Good planning and organization skills with the ability to deliver effectively under strict deadlines.
  • Excellent communication, presentation and customer service skills.
  • Excellent data management skills and proficiency in the use of MS Office software applications
  • Accuracy and attention to detail.
  • Co-operative, assertive and able to work independently and offer effective solutions.
  • Ability to develop working relationships with a wide range of internal and external partners.
  • Good knowledge of general insurance products and working knowledge of life insurance.
  • Responsible, reliable, has leadership skills and business acumen to spot opportunities readily.
  • A creative, proactive, passionate and innovative individual with a passion for excellent results.
  • Results oriented and self-driven with a proven performance track record.
How to Apply

The above position is a demanding role and the bank will provide a competitive package for the successful candidate. 

If you believe you can clearly demonstrate your abilities to meet the criteria given above, Download and complete the Bancassurance Direct Sales Representative application form

Senior Digital Product Development Manager

Reporting to the Head, Digital Financial Services and Mobile Payments, the jobholder will be responsible for digital product and business development of digital services (online services, ecommerce, mobile money mobile payments, digital acquiring etc.), to increase revenue, functionality, usage and retention.

Key Responsibilities
  • Develop new or enhanced capabilities of various services of Digital Products and business
  • Develop and model price and value propositions for digital products and services
  • Development of superior user experience and processes on digital services
  • Drive deposits, collections, payments and transfers on digital channels
  • Execute Product implementation between Business; Operations, Technology & all third parties.
  • Maintain service levels agreements with relevant functions and third parties
  • Create MIS tools to gauge market perception of various digital products and services
  • Prepare project status reports & channel performance presentations on a month-to-month basis or as required
  • Develop work plans for new and improved capabilities, together with internal and external partners and ensuring that timelines are met
  • Development and tracking of KCSA (Key Control Standard Assessment), Audit, compliance and risk assessment – initial and ongoing self-assessment
The Person

For the above position, the successful applicant should have the following:
  • University Degree in Information Technology, Computer Science or related field.
  • Master’s Degree or relevant professional qualifications are an added advantage.
  • At least 6 years’ experience in Digital Business or Channels.
  • Proven demonstrable track record of delivery of digital products/services/projects and/or implementations.
  • In depth knowledge of Digital Banking Business, technology & Operations.
  • Experience in Re-engineering of Business, technology & operations.
  • Good problem solving skills
  • Excellent high quality interpersonal, communication and negotiation skills with the ability to interact with senior management, customers, vendors, and other stakeholders.
  • Strong leadership skills with demonstrated competences in championing high performance management.
  • Excellent project management skills.
How to Apply

The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to

To be considered your application must be received by 2nd September, 2016

Only short listed candidates will be contacted.

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