Position: Business Analyst
Region: Nairobi
Reporting
to: Head
of Traffic Management & Coordination
Range: R3
Department: Carrier Services Division
Role Purpose: The Business Analysts is responsible for management of Wholesale voice traffic including daily monitoring, routing and billing
Role Purpose: The Business Analysts is responsible for management of Wholesale voice traffic including daily monitoring, routing and billing
1.1
Operational (incl. Planning):
- Carry
out detailed traffic analysis in order to generate daily, weekly ,monthly
and annual trends and reports thereof
- Provide
first level of analysis highlighting important observations and taking
necessary measures
- Prepare
department dashboards and other reporting requirements including
regulatory and Carrier Services contribution to internal &
Group’s conferences, working groups, forums, committees on regular basis
- Prepare
bilateral , hubbing and Transit Price Lists ( schedules)
- Timely
and accurate billing of voice traffic
- Validation
of Partner invoices and statements
- Follow
up on voice settlements and disputes
- Ensure
implementation of numbering plan changes from other operators in the TKL
network and vice versa
- Prepare
Routing Orders and follow up on implementation
- Lead
CS in QOS issues
1.2
Reporting and Business analysis:
- Escalate
all ways in which Carrier Services my optimize resources on the various
solutions and projects
- Prepare
weekly/monthly analysis and reports
Academic
/ Professional Qualifications
- Degree
in BBIT, Statistics or Economics or a related field
- Good
knowledge of telecom industry with preferably good understanding of voice
traffic management within a Carrier
- Certificate
in Teletraffic Engineering be an added advantage.
- Excellent
command of specification, development and management of database tools
- 2
to 3 years’ experience in a similar position
Professional
Knowledge
- Good
level of understanding in Telecom services
- Knowledge
in Oracle (End User) will be an added advantage
- Financial
analysis capability
- Excellent
presentation, reporting and communications skills
Professional
Skills:
- Team
player
- Customer
oriented
- Ability
to work in transversal organisation to deliver results to the team
- Excellent
analytical and specification skills
- Result
oriented
- Excellent
organisation skills with strong attention to detail
- Self-motivated
with initiative and autonomy.
- Initiative
- Flexibility/Adaptability
- Advanced
problem solving and decision making skills
Position: Project & Service
Delivery Manager
Region: Nairobi
Reporting
to: Head
of Marketing, Service Delivery & Operations
Range: R2L
Department: Carrier Services Division
Role Purpose: He/She will oversee the conceptualization, planning, development and implementation of technical solutions within Carrier Services department.
Role Purpose: He/She will oversee the conceptualization, planning, development and implementation of technical solutions within Carrier Services department.
The
Service Delivery Manager is responsible for management of all Carrier Service
RFIs and other infrastructure projects.
Key
Duties and Responsibilities
1.1
Operational (incl. Planning):
- Be
the Activation Liaison Officer for the submarine cable capacity
- Be
Carrier Services technical liaison person with TEAMS,SEACOM,EASSY and
LION2 cable systems and cross connection providers e.g. Etisalat, FT,
Djibouti Telecom etc
- Lead,
qualify, validate and ensure the appropriate technical sales strategy and
activities are agreed to by the sales team and help to drive revenue
- Be
the first point of reference for data services provisioning in
Carrier Services i.e. managing the relationships with the customers
from identifying customer requirement, to design and implementation
- Follow
up with ITN teams(ITN PMO,NAD, Switching ,Transmission and Business
Solutions) to ensure optimal designing as well as ensure we deliver
quality and timely services to our customers
- Keep
customers informed of provisioning progress until completion and
handover
- Provide
adequate business and resource forecasting to the management
- Use
technical expertise to manage different projects for Carrier
Services department
- Identify
project risks and/or issues and implement the necessary actions to manage them
and avoid potential delays and scope creep
- Represent
Carrier Services in RFF/RFI and Carrier Connect committees
1.2
Reporting and Business analysis:
- Escalate
all ways in which Carrier Services my optimize resources on the various
solutions and projects
- Prepare
weekly/monthly RFF and project status reports
Academic
/ Professional Qualifications
- Degree
or Diploma in engineering, data processing, business management or a
related field
- Good
knowledge of telecom industry with preferably good understanding of
interconnection business
- Good
experience of project management
- 2
to3 years’ experience in a similar position
- Professional
Knowledge
- A
good working knowledge in IT tools
- Good
level of understanding in Telecom services
- Financial
analysis capability
- Industry
product knowledge
- Excellent
presentation, reporting and communications skills
- Project
Management qualification is desirable
Professional
Skills:
- Team
player
- Customer
oriented
- Ability
to work in transversal organisation to deliver results to the team
- Excellent
analytical and specification skills
- Result
oriented
- Excellent
organisation skills with strong attention to detail
- Self-motivated
with initiative and autonomy.
- Initiative
- Flexibility/Adaptability
- Advanced
problem solving and decision making skills
If you
fit the required profile, please apply highlighting how your qualifications,
experience and career aspirations match the requirements for this
position.
Application should be sent by latest 28th July 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply
through recruitment@telkomkenya.co.ke and quote the job title in the subject
field.
Only
shortlisted candidates will be contacted.