Job
Title: Travel
Sales and Marketing Lead
A
Versatile and Dynamic Tour and Travel company that has experienced robust
growth and promise seeks to transform its customer engagement and fulfillment
department in order to give exceedingly superior customer service to its
existing and potential clientele.
Are
you the best team maker?
Can
you be our Sales & Marketing Lead to grow with us to new heights?
As
your reward, there shall be an excellent remuneration package that includes a
basic salary plus performance related bonuses.
Duties
and Responsibilities
- Develop
and Manage the department’s strategy to maximize revenue and profitable
growth
- Develop
a Strong and Resilient Sales Team
- Develop
a strong customer service focus
- Lead
the sales & marketing team to deliver outstanding results
- Market
the company portfolio through high voltage online marketing and presence
as well as through traditional channels
- Maximize
Conversion by engaging strong selling techniques
- Ensure
prompt and effective response to all leads and enquiries
- Coordinate
with suppliers for special deals and packages
- Develop
Itineraries that includes hotel, travel, safari and excursion details
- Identify
new markets and business opportunities
- Act
as a contact between a company and its existing and potential customers
- Maintain
quality service by establishing and enforcing organization standards.
- Monitor
Dedicated Sales performance against assigned target as well as other
relevant KPIs
- Resolve
customer complaints
- Implementing
production, productivity, quality, and customer-service standards
- Conduct
Market & Competitor Analysis
Skills,
Qualifications and Requirements
- Only
Diploma / Degree in tourism, or tours and travel or hospitality from a
recognized institution
- Demonstrable
Experience in Sales and Marketing within the tours and travel industry
- Practical
online marketing knowledge is preferred
- Strong
Knowledge of Industry Trends and Product Developments
- Good
interpersonal and demonstrable communication skills with a key focus on
Hoteliers and Overseas Suppliers alike.
- Be
goal oriented and focused.
- A
go-getter.
- Exceptionally
high integrity and honesty
- Excellent
customer service & front office management skills
- Time
management skills within flexible working hours routines
- Client
Relationship Management Skills
Application
Mode:
If you
have proven expertise as a sales team leader in the tours and travel industry,
please send your application to:
The
Recruiter,
info@berry.co.ke
Your CV must also state your current and expected salary.
Only
shortlisted candidates will be contacted for interview.
Closing
Date for Applications is Friday. 15th July 2016.
