Job
Title: Service
Advisor
Job
Code: SA/SK/160729
Number
of Positions Open: 1
Location: Nairobi, Kenya
Closing
Date: Open
Until Filled
Summary: Our client is an exclusive distributor of high end range of motor vehicles in East Africa and they are looking for a Service Advisor.
Summary: Our client is an exclusive distributor of high end range of motor vehicles in East Africa and they are looking for a Service Advisor.
Primary Duties and Responsibilities:
Customer Service
- Ascertain
customer needs and requirements
- Direct
customer accordingly (booking, payment, waiting area, service counter)
- Regular
updates to customers about their vehicles, repairs progress, cost and
expected time of completion
- Follow
up on customer to obtain after service feedback and upcoming trends
- Handle
customer queries and complaints
- Database
Management 100% customer retention (Service history/payment/credit)
- Carry
out quality checks.
Sales
(Upselling)
- Prepare
and monitor daily/monthly sales performance against budget and record lost
sales
- Maintain
retail area displays and arrangements
- Send
customers regular communications regarding service packages, upcoming
special prices etc
- Support
Workshop Manager in after sales generation
- Encourage
Kaizen (continuous improvement within the department) as a team.
Floor
Liaison
- Follow
up with workshop service team leader on vehicle service or repair progress
- Create
sales orders - Booking, opening & closing job cards
- Prepare
quotations and invoices for jobs requested and/or completed
- Ensure
adherence to EHS standards
Up-Skilling
/ Training
- Self-study
& up-skilling in line with STEP training (Service Advisor training)
and E-learning program.
- Keep
up to date with product range and development
Experience
and Background:
- Bachelor
degree (minimum) in Automotive and/or Mechanical Engineering
- Minimum
2 years of automotive-related experience
Key
Competencies:
- An
ideal candidate should combine outstanding technical knowledge with
excellent interpersonal and communication skills.
- A
start-up personality, ambitious, independent, systematic attention to
detail, structured thinker, goal-oriented, flexible and able to deal well
with setbacks
- Mainly
required is confident to up sell services to customers through solution
focused strategies.
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: Service Advisor
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only