Job
Title: Rooms
Division Manager
Contract: Permanent
Location: Mombasa
Profile
Introduction: Our
client, one of the largest chains of hotels and lodges in East Africa, seeks to
recruit a self-driven individual to fill the position of Room Division
Manager.
The
successful candidate will be tasked with Directing, Leading and Managing the
Resort’s Rooms Division operations, including but not limited to Front Office
Services, Housekeeping, Technical Services and Business Centre
Operations.
The successful candidates will have the following primary responsibilities;
- Developing
and Implementing of the Rooms annual business plan and strategies to
ensure the hotel meets its business targets;
- Overall
responsibility for all operational components of the division to ensure
efficiency and effectiveness of operations;
- Maintaining
and developing high standards of operations in Front Office by ensuring
all Standard Operation Procedures are relevant, up to date and
operationally delivered;
- Developing,
Implementing & Maintaining a review and response programme for all
Room section covering Trip Advisor and blogs relevant to Guest Services;
- Guiding
and Attending daily operations meetings with the team to plan for
immediate operational demands;
- Planning,
developing and growing the both Front Office and Housekeeping team -
through leadership, mentorship and coaching to fuel growth;
- Collaborate
with the HR team to ensure efficient and effective recruitment processes
that lead to the employment and retention of associates;
- Ensuring
active participation in Planning, Implementation and adherence to
restaurants, bars and events brand standards, the development of the
P&S Audit and other quality auditing mechanisms;
- Preparing
annual budgetary information and updates as required;
- Monitoring
trends within the industry and make suggestions how these could be
implemented
Competencies
- Adapting
& Coping;
- Leadership
& People Development skills;
- Organising
& Planning Skills;
- Strategic
Thinking & Results Oriented;
- Communication
Skills;
- Innovation
& Creativity;
- Analysing&
Problem Solving
Minimum
Requirements
- Degree/Diploma
in Hospitality Industry with a specialization in Front Office and/or
Housekeeping Operations;
- Minimum
8 years of progressively more responsible positions in senior hotel
operations(4-5 star environment)
- Must
be computer literate with proficient use of Hotel systems e.g. Micros, MC,
Opera.
How to
Apply
If you are qualified and up to the challenge apply throughwww.altimaafrica.com/careers.php
If you are qualified and up to the challenge apply throughwww.altimaafrica.com/careers.php
Please note that only shortlisted candidates will be contacted.