Hotel
Operations Supervisor
Our client a fast growing hotel, situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team.
Our client a fast growing hotel, situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team.
The Hotel offers restaurant, conference and room service.
Location: Kitisuru, Nairobi
Summary: To ensure
the proper execution of Front Desk, Housekeeping, Laundry, Maintenance and Food
Service standards. Location: Kitisuru, Nairobi
Essential
Duties and Responsibilities include the following.
Other
duties may be assigned.
- Establishes
standards for personnel administration and performance, service to
patrons, room rates, advertising, publicity, credit, food selection and
service, and type of patronage to be solicited.
- Plans
dining room, bar, and banquet operations.
- Allocates
funds, authorizes expenditures, and assists in planning budgets for
departments.
- Requisitions
supplies and equipment.
- Processes
reservations and advance registration payments.
- Inspects
guests' rooms, public access areas, and outside grounds for cleanliness
and appearance.
- Answers
patrons' complaints and resolves problems.
Competencies
To
perform the job successfully, an individual should demonstrate the following
competencies:
- Identifies
and resolves problems in a timely manner
- Manages
difficult or emotional customer situations
- Responds
promptly to customer needs; Solicits customer feedback to improve service
Balances team and individual responsibilities
- Sets
expectations and monitors delegated activities
- Inspires
and motivates others to perform well
- Takes
responsibility for subordinates' activities
- Improves
processes, products and services.
- Understands
business implications of decisions
- Works
within approved budget.
- Is
consistently at work and on time
- Ensures
work responsibilities are covered when absent.
- Prioritizes
and plans work activities.
- Approaches
others in a tactful manner.
- Observes
safety and security procedures.
Requirements:
- A
four year college degree and experience in the hospitality industry
- More
than two years experience in a management capacity within a service
organization.
- Knowledge
or formal school courses of basic Accounting and Finance principles.
- Ability
to communicate in a professional business setting both verbally and in
writing.
- Ability
to operate a personal computer within a Windows based platform.
Interpersonal communication abilities (people skills).
- Experience
in supervision of 5 or more employees.
- Experience
in cash and credit card handling.
Deadline: Interested candidates who meet the above
criteria should submit their CV online application on or before 22nd July 2016
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Only
shortlisted candidates will be contacted.