Hilton
Nairobi
Executive
Housekeeper
Ref
No: HOT030YQ
What
will it be like to work for this Hilton Worldwide Brand?
One of
the most recognized names in the industry, Hilton Hotels & Resorts offers
travelers a world of authentic experiences.
The
brand continues to be the innovative, forward-thinking global leader of
hospitality.
What
are we looking for?
As an
Executive Housekeeper, you will oversee all Housekeeping / Laundry Operations
to deliver excellent Guest and Team Member experience while evaluating guest
satisfaction and setting departmental targets and objectives.
Specifically
you will be responsible for performing the following tasks to the highest
standards:
- Evaluate
guest satisfaction and monitor trends with a focus on continuous
improvement
- Set
departmental targets and objectives and ensure that they are achieved,•
Plans, organizes and monitors housekeeping staff activities to ensure
compliance with brand standards set by the hotel
- Regularly
inspect all guest amenities to ensure that they conform to the set
standards.
- Recruit,
manage, coach and counsels Housekeeping team
- Operate
within departmental budget through effective stock and cost controls and
well managed schedules.
- Maintain
good communication and work relationship among the team and external guest
as well
- Carry
out performance appraisals for all team members within your jurisdiction
Qualification
Standards:
- Degree
in Hotel management o equivalent qualification.
- Minimum
of 7 years’ housekeeping/laundry experience, 3 years of which must be in a
managerial of supervisory capacity.
- Experience
in a 5 star hotel setting will be an added advantage.
Specific
Job Knowledge, Skills and Abilities:
- Thorough
knowledge of housekeeping / laundry operations in a hospitality
environment
- Ability
to communicate in English, both orally and in writing, with guests and
employees, some of whom will require high levels of patience, tact, and
diplomacy to defuse anger and to collect accurate information and to
resolve problems.
- Ability
to work under pressure and deal with stressful situations during busy
periods.
Application
Process:
Excellent
future career opportunities are available within the organization.
Compensation
and benefits are commensurate with background and experience.
Interested
candidates are invited to apply through:www.hiltonworldwide.com/careers before
end of day 27 July 2016
Hilton Nairobi is an equal opportunity employer and as such, canvassing in any
form will lead to automatic disqualification.